Overview
The Business Systems Analyst is responsible for supporting the design, implementation, and ongoing management of our Supply Chain Systems, including Warehouse Management Systems (WMS – Manhattan SCALE), Enterprise Resource Planning (ERP), Transportation Management Systems (TMS), and other Distribution / Logistics applications. This role works within the Company’s Software Systems Development Life Cycle (SDLC) to ensure quality, auditability, and successful system implementations and modifications.
Responsibilities
- Lead and prioritize the work of Business Systems Analysts to align with business needs
- Gather and document business requirements; create detailed functional specifications
- Promote process standardization and recommend cost-effective solutions across Supply Chain, Distribution, and Logistics
- Coordinate with IS and developers to design, test, and implement system solutions
- Develop and execute test plans, train users on new functionality
- Define and report key metrics and KPIs using Power BI, SQL, and other tools
- Provide subject matter expertise and operational support for ERP, WMS, and TMS systems
- Deliver training and documentation to enable effective system to use across the organization
Qualifications
Bachelor’s degree in business, Information Systems, Manufacturing, Logistics, or related field; or equivalent work experience3+ years of business experience with proven results in process improvementExperience with ERP Supply Chain modules (Oracle preferred : Order Management, Inventory, WMS)Hands-on experience with Warehouse Management Systems (WMS), including configuration, implementation, and testing; Manhattan SCALE experience preferredStrong skills in requirements gathering, documentation, and business analysisProficiency in reporting and data tools (Power BI, SQL, MS Excel)Excellent problem-solving, troubleshooting, and communication (written and verbal)Ability to lead and manage a small team, prioritize tasks, and drive projectsStrong collaboration and interpersonal skills with a desire to continuously learnDESIRED QUALIFICATIONS :
Advanced knowledge of WMS solutions with deep experience in Manhattan SCALE3+ years of ERP Supply Chain module experience beyond core functions5 + years of business experience with proven results in process improvementStrong expertise with SQL queries, report writing, Power BI, and data analysisHands-on experience implementing WMS in automated distribution environmentsProven track record as a change agent transforming manual processes into automated solutionsAbility to analyze operational data to identify cost reduction and efficiency opportunitiesStrong conceptual thinking, systems / process orientation, and leadership in technology-driven supply chain importRain Bird is an equal opportunity employer