On-Call Field Technicians - Desktop Support / Charlotte

Job Description

Job Description

RCC is looking for on-call technicians to assist with desktop / network install / decommission and Break / Fix tickets within the Charlotte area. This work will be conducted during normal business hours at a government site.

Multiple openings! Various skill sets. Hours / Days vary.

These tickets might include the following :

• Desktop / Laptop / VDI / Monitor and peripheral installs
• Vendor Escorts
• Cable Infrastructure Patching
• Rack & Stack of network devices
• Decommission of network / server devices
• Cisco phone installations- Troubleshoot Cisco switches, power supplies, line cords, etc.
• Power Disconnect

We are open to candidates who are entry to mid-level with certification in the IT Field or candidates with experience in cabling, data centers and / or Level 1 networking experience. Candidates with Desktop Support, Help Desk or prior hardware / software support experience is a plus.

Solid communication and customer service skills.

Please see below for additional information.

Network Technician - Level 1 - Troubleshoot, operate and maintain equipment during field dispatches.  Can handle low complexity installs, moves, repairs, uninstalls, site survey, triage, vendor escort, rack and stack equipment, install / swap out network equipment including switches and routers. Can read blueprints and drawings. Install, terminate, label and test cabling related to telecom circuit demarcation extensions.

Desktop Technician - Installs, configures, troubleshoots, and maintains desktop and workstation equipment and software including telephones (std & VOIP), desktop / laptop computers (WIN7, WIN10, MAC OS), and printers. Handles equipment moves with little or no supervision.

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