PRN - Admissions Counselor

Overview

Riverview Behavioral Health Hospital is an inpatient psychiatric hospital serving adolescents, men, and women in Texarkana, AR and surrounding areas. We are seeking a clinical professional responsible for facilitating admissions, clinical intake assessments and utilization review processes to assure continuity for the most appropriate level of care for patients and their benefit / resources utilization.

Position : PRN - Admissions Counselor (3 days a week, 7a-7p)

Responsibilities

• Respond to inquiries about the facility within facility policy timeframes.
• Develop therapeutic relationships with patients and families.
• Perform benefit eligibility to ensure patient benefits are active at the time of admission. Communicate benefit eligibility to the business office and the patient or significant other.
• Collaborate with other facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals.
• Coordinate admission and transfer from referral sources and between levels of care within the facility.
• Maintain knowledge of milieu management.
• Communicate projected admissions to designated internal representatives promptly.
• Ensure all clinical information from referral sources or patient is received, when possible, prior to patient admission.
• Schedule and complete pre-admission assessments, consult with the admitting physician, and communicate disposition recommendations to patient or family.
• Prepare and maintain appropriate medical record documentation to support authorization at the level of care requested by payors.
• Complete initial pre-authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines.
• Admit patient in the registration and accounting system; complete admission and consent forms with the patient.
• Demonstrate a positive, empathetic and professional attitude; address complaints and prioritize patient safety.
• Coordinate care for patients who are not being admitted and ensure follow-up care and referrals.
• Demonstrate urgency related to patient safety and provide excellent customer service.
• Conduct safety checks and ensure supervision as required (e.g., 15-minute intervals or per individualized guidelines).

Other Functions

Education / Experience / Skills

Licenses / Designations / Certifications

We are committed to providing equal employment opportunities to all applicants for employment regardless of characteristics protected by applicable laws.

J-18808-Ljbffr