Service Advisor Express Mercedes-Benz of Austin

Mercedes-Benz of Austin is hiring for an Express Service Advisor! Greet customers listen to their description of the problems or service needed determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order they estimate the additional cost and telephone the customer for permission to do the work They also advise customers on other available services.

Essential duties include but are not limited to :

Advises customers about necessary service for routine maintenance.

Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.

Confers with customers about inspection results recommend corrective procedures and prepare work order for needed repairs.

Prepares a repair order showing time cost and labor estimates for service.

Writes a brief description of the customers concern on the repair order to help the technician locate the problem.

Explains the work performed and the repair order charges to the customer.

Handles customer complaints.

Greets customers in a timely friendly manner and obtains vehicle information using an i-pad.

Refers to service history inspects vehicle and recommends additional needed service.

Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers specifications.

Provides a complete and accurate written cost estimate for labor and parts.

Establishes promised time.

Obtains customers signature on repair order; provides customer with a copy.

Establishes customers method of payment. Obtains credit approval if necessary.

Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed.

Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.

Maintains high customer satisfaction standards.

Handles telephone inquiries regarding appointments and work in process.

Inspects all vehicles for body work

Maintains a professional appearance.

Keeps work area clean.

Qualifications :

Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals.

Professional appearance and demeanor at all times

Punctuality in reporting to work

Comfortable being on your feet all day

Driven in sales AND customer satisfaction

Communication skills in person in writing and over the telephone (ability to assist the customer in expressing all service needs and writing down those needs in a way that is acceptable to the customer and understandable to the Technicians)

Education and / or Experience :

Associates degree (A. A.) or equivalent from two-year college or technical school; or 1-2 yearsexperience; or equivalent combination of education and experience.

Requirements :

Must have held a valid drivers license for at least 1 year

Must be at least 18 years of age to be considered

Schedule :

Must be open to working Monday-Friday 7 : 00 AM - 6 : 00 PM Saturday 8 : 00 AM - 6 : 00 PM. Usually 2 Saturdays a month.

Compensation :

Commission based ability to make $60k - $80k

CAG is proud to be an equal opportunity employer. We are committed to building a diverse equal and inclusive workplace and our recruiting process reflects this commitment.

As a forward-thinking adaptive and supportive company we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.

Core Values :

Transformational Not Transactional - Be Transformational

We do what we say were going to do

We encourage and support each other

Were committed to continuous growth

Benefits

The Continental Automotive Group is an equal opportunity employer and a drug free workplace.

All Continental Automotive Group Full-Time Employees Receive :

Employer Paid Dental Insurance

Employer Paid Life Insurance

Employer Paid Medical Insurance

Employer Paid Health Savings Account Contribution

Employer Paid Wellness Clinic

Employer Paid Flu Vaccinations Every Fall

Employer Percentage Matching for 401k

Employer Paid Parental Leave

Employer Paid Employee Assistance Program

5 Paid Bereavement Leave Days / Year for immediate family members (after 60 days)

14 Paid Time Off Vacation Days / Year (60 days - 3 years)

19 Paid Time Off Vacation Days / Year (3 - 7 years)

24 Paid Time Off Vacation Days / Year (7 years)

Annual Christmas Bonus Based on Tenure

Annual Technician Flag Hour Bonuses ($.25 for Express Tech Hr $.50 for Main Line Tech Hr $1 for Master Tech Hr)

Annual Christmas Party

Annual Employee Appreciation Dinner

Employee Vehicle Purchase Program

Employee Discounts on Collision Repair Parts and Service

Bi-Weekly Pay Periods Paid on Fridays

Holidays : Thanksgiving Christmas & New Years

Employer Paid Lunches Every Saturday

Employer Paid Lunches / Dinners - Special Occasions (Blood Drives Birthdays Awards etc.)

Access to In-House Insurance Agency

Access to In-House Marketing Agency

Voluntary Life Term and Whole Insurance

Voluntary AFLAC Supplemental Coverages Voluntary Vision plan Pet Insurance and Legal Shield

$200 Donation to Charity of Your Choice with Approval

We strive to take excellent care of our employees so that they will strive to take excellent care of our clients!

CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function please call .

Required Experience :

Unclear Seniority

Key Skills

Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 60 - 80