Resource Delivery & Professional Services Operations Manager - Australia

Snowflake is about empowering enterprises to achieve their full potential and people too. With a culture thats all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology and careers to the next level.

Snowflake is growing fast and were scaling our team to help enable and accelerate our growth. Were passionate about our people, our customers, our values and our culture! Were also looking for people with a growth mindset and the pragmatic insight to solve for today while building for the future. And as a Snowflake employee, you will be accountable for supporting and enabling diversity and belonging.

The primary responsibility of the Resource Delivery and Professional Services Operations Manager (RDM) is to manage resourcing for Professional Services (PS) engagements across the APJ theatre. This position will work closely with the Practice Directors, Consulting Managers, and Services Delivery Managers to understand resource demand and requirements and provide recommendations for staffing engagements based on skills and availability. The RDM is expected to resolve conflict and competing priorities, to be proactive, and to drive best practices. The RDM needs to balance goals that are sometimes competing including achieving target billable utilization, quality of delivery, and employee development. The position demands a high degree of organization and attention to detail.

This position will also have the secondary responsibility of managing the PS operations for the APJ theatre. PS Operations responsibilities include supporting the PS mgrs in managing the end-to-end QTC processes, project financials, and overall revenues. This role will partner closely with the APJ PS mgmt team, drive the revenue forecasting processes, collaborate with revenue on the close process and revenue recognition issues, assist with reviewing SOWs, Change Orders, and quotes, work cross functionally and proactively on systems and process improvements, and provide analysis and business insights.

As a Resource Delivery Manager at Snowflake you will :

• ? Discuss active projects and potential new business with Professional Services

Management on a regular basis to understand resource demand and requirements and

make recommendations based on skills match and availability

resolving conflict / competing priorities

and distributing reports that monitor utilization (under or over)

relating to services delivery and the resource management process.

And as PS Operations lead, you will :

project lifecycle, from project setup, ongoing maintenance, and project close out. Ensure

accuracy of various project related data elements, including those that affect revenue

recognition and invoicing.

timeliness. Highlight anomalies and coordinate adjustments as necessary.

Directors, Service Delivery Managers, and Resource Managers. Track and understand

forecast progression and weekly changes throughout each quarter, drive improvements

in accuracy.

processes.

Orders as needed.

operational noise for PS managers.

Assist with planning and implementation of process and system improvements.

Our ideal Resource Delivery Manager will have :

solutions industry

obtain results

Snowflake is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Snowflake is growing fast, and were scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information : careers.snowflake.com