Associate, Dialer Analyst

Associate, Business Operations (Dialer Analyst)

When you join Sallie Mae, you become a champion for all students. We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way.

We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for studentsand for each other. It's where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole youfrom physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You'll Contribute

The Associate, Business Operations (Dialer Analyst) will collaborate with the Business Operations Team and various cross-functional teams to ensure smooth operations and contribute to process improvements through the analyzation and presentation of data.

What You'll Do

• Execute daily and scheduled dialer campaigns, ensuring accuracy and compliance with operational guidelines.
• Monitor campaign performance, analyzing KPIs and identifying opportunities to improve contact rates and efficiency.
• Provide detailed performance reports and recommendations to the Dialer Team Manager and leadership team.
• Partner with cross-functional teams to adjust campaigns in real time based on business needs.
• Assist in implementing new dialer initiatives, contributing to testing, documentation, and post launch review.
• Maintain accurate campaign documentation, including setup configurations and procedural updates.
• Identify potential operational risks or bottlenecks and promptly escalate to management.
• Support continuous improvement by suggesting enhancements to workflows, reporting, and automation opportunities.

What You Have

Minimum : Minimum education, skills and experience required.

Preferred : "Nice to haves" regarding education, skills, and experience.

Core Competencies

The Americans with Disabilities Act

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including : the job exists to perform that function, the employee holding the job was hired for his / her expertise in performing the function, or only a limited number of employees are available to perform that function.

Our benefits take care of the whole youso you can build your work around your life (not the other way around!).

Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law.