Technical Support Specialist

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• ATM Technical support experience
• Experience with a database application to log tech support calls ( (i. e. MS Access, CSM, Net ASuite, Spice, etc)

Insight Global is seeking a Technical Support Specialist to join a large ATM Manufacturer and work onsite in Irving, TX 5 days per week. This individual will be responsible for taking phone calls from ATM technicians in the field and providing over the phone troubleshooting guidance on how to solve the issue they are facing. They will need to ask probing questions to reach the root cause, make recommendations for actions needed, and guide technicians over the phone through the troubleshooting and repair process to determine hardware and / or software problems on the Retail and FI ATMs, and TCRs based on known variables.