Operations Coordinator- Repair (Cleveland)

What we expect

The first 3 letters in workplace safety are Y-O-U! TK Elevator is currently seeking an experienced Operations Coordinator- Repair in Cleveland, OH.

Responsible for performing all administrative duties associated with the service operations department so that the department functions efficiently and cost effectively.

ESSENTIAL JOB FUNCTIONS :

• Review Dispatch callback report to identify all callbacks held for morning service
• Verify manpower has been assigned
• Review unassigned tickets with service superintendent or service manager
• Review and update branch flowchart, Shared Calendar, On Call Manager and On Car List. Sends detailed notification to Dispatch daily by 2 : 00PM
• Obtain updates from superintendent to update the Down Car List. Communicate down car information to dispatching.
• Review work in progress report weekly and provide update to regional shared services
• Provides status to National Accounts and customers on open work orders, completed callbacks and repairs. Update evening ticket with the monthly work order #.
• Maintain and track field employee vacations requests and enter into Ops tracking system.
• Act as liaison between the branch operations and regional dispatch.
• Assists mechanics with information technology downloads on mobile devices and into other Systems, ordering, brochures and tools. Order new phones and replacements for service and repair department.
• Assists managers with safety meetings and maintains documentation.
• Assists service manager with a review of weekly pre-invoicing reports. Review special accounts for billing. Obtain purchase orders for jobs that require purchase orders for billing
• Entering time and expense manually for payroll, cost corrections and Friday payroll submission. Track and send receipts to regional office.
• Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices.
• Performs research and review for Service Manager - which may include running Account History reports, work in process, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls
• Assign assistant tickets to mechanics, as needed.
• Compile data and complete reports for high profile service accounts, as needed.
• Compile data / information for legal for First Report of Incidents and / or lawsuits (copies of contracts, tickets, and requested data) (assist office manager and / or contract sales admin to compile the required documentation)
• Review open ticket report and submits to regional dispatchers
• Review invoice on-hold reports and works with Regional Procurement Department to correct.
• Order uniforms for service
• Manage vehicles and submits change forms to LeasePlan (N / A if branch has office manager or warehouse supervisor)

Who we are looking for

EDUCATION & EXPERINCE :

What we offer

Salary range : $22-$30 per hour. The role offers an annual incentive program.

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

Additional benefits include :

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

Who we are

Contact

To apply to a position, please click on the Apply Now button.

For any additional questions or job specific requests, please use the contact

below and include the Job Requisition Number as a reference.

Elevatorjobs.AMS@tkelevator.com