National Express companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization.
Responsibilities :
- Produce and maintain a master record of all routes and provide operating copies daily
- Read and keep up to date with all documents relating to the routing program. (Manuals, updates, maps, etc.)
- Produce and maintain cost efficient and timely routes
- Meet all deadlines relating to schedules set up for the routing process
- Coordinate with Dispatch to establish route standards for time and miles
- Provide excellent customer service when working directly with customers, parents and employees
- Produce and maintain a written record of problems related to the routing program on a daily basis with clean copies to the General Manager weekly
- Maintain the work area in a neat and professional condition daily
- Maintain a professional appearance
- Ability to work well under pressure
- Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager
- Other duties as assigned
Qualifications :
High school diploma or GEDPrevious dispatch experience is preferred; bi-lingual abilities a plusAbility to organize and prioritize time to balance conflicting demands related to customer care and routing.Ability to communicate effectively with colleagues and customers in fast-paced and / or stressful environment (interpersonal & telephone skills).Ability to problem solve in an effort to meet schedule requirementsAbility to operate two-way and emergency radio systemsAbility to use office machines (fax, scanner, copier, zip drive, telephone system)Ability to use Microsoft Office Program and computerized routing software.Verbal communication skills to provide effective advice and interpretation that are readily understandable.Written communication skills to prepare materials and reportsCustomer service skills to provide excellence in customer service to internal and external stakeholdersWhat We Offer :
Medical, dental, vision, basic life insurance coverageHoliday pay and PTO accrualRetirement savings planPay rate : $23.60 per hourNational Express is committed to promoting the protection and safeguarding of all children and passengers. We have a zero-tolerance policy on conduct that is incompatible with our policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination.
National Express is an equal employment opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.
J-18808-Ljbffr