Fleet Maintenance Operations Manager

Ops Manager

The "Ops Manager" manages the operations and personnel for locations with approximately 700 plus truck units. The Ops Manager must be able to accomplish results through direct involvement and limited delegation of work and responsibilities, thus ensuring business objectives and labor requirements are met. The Ops Manager is responsible for ensuring the customer's needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business measured through leadership competencies and business metrics. This position is responsible for the management of the location(s) performance against metrics to meet and / or exceed assigned objectives. This position is also responsible for ensuring that the location is in compliance with and properly executing all key company processes, Standard Operating Procedures and Standard Repair Practices. As with all Ryder shop positions, the Ops Manager is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This role may also be a developmental position to prepare incumbents for the Senior Operations Manager role because we allow you to carve out your own career path and promote from within, based on performance. The continuous, on-the-job experience here at Ryder opens up other opportunities and provides a long-lasting career. This position comes with a competitive salary and yearly bonus. We also offer a full benefits package, 401k employer match, and a discount on shares!

Shop Location : Portland, OR

Salary is determined based on internal equity; internal salary ranges; market data / ranges; applicant's skills; prior relevant experience; certain degrees or certifications, etc.

Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Essential Functions :

Operations Management : Responsible for the oversight of work analysis, vehicle planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval. Performs complex strategic Labor Planning by evaluating incoming work and allocating resources, balancing shift schedules, establishing operating hours, and level loading workload to maximize efficiency and productivity. Responsible for optimizing labor at the shop, and ensuring the optimal mix of straight time, O / T and Outside Repair. Responsible for optimizing shift patterns to match supply of qualified tech hours versus the availability of equipment based upon customer operating hours. Oversee the execution of the Workflow Management process.

Labor Management : Provides leadership, training, development and oversight to a self-directed management team assigned to the branch(es) to include the Operations Manager, Operations Supervisors, Technicians in Charge, Customer Service Coordinators and Technicians. Responsible for Performance Management of all assigned personnel. Responsible for successful development and execution of the Technical Training Plan in coordination with the Field Training Team. Ensure TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends. Evaluates and makes recommendations for future staffing based on changes to the business environment. Responsible for Recruiting, Hiring, On-boarding, Payroll, and Succession Planning.

Customer Management : Directly responsible for customer relationship management to include issue resolutions, customer satisfaction, and retention, as well as ensuring uptime. Responsible for optimizing vehicle maintenance cycle time and ensuring that the shop meets or exceeds Delivered in Time Promised objectives based upon customer requirements. Oversight to ensure successful execution of the Customer Communication Protocol. Partner with the Sales Team to ensure proper scoping of prospective new business opportunities and identify opportunities for growth within existing customer base. Collaborate with Sales Team to develop the service requirement section of the Customer Care Plan to ensure effective delivery of service. Conduct customer visits and Annual Reviews as required by the Customer Care Plan. Responsible for Customer Retention and Maintenance CSI through optimal execution of the Maintenance Promise.

Financial Management : Develop and manage budgets as well as implementing cost control measures related to maintenance operations budget and location P&L statement to meet short- and long-term financial goals. Directly responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets. Responsible for the optimization of net maintenance cost per unit. Work with vendor sourcing group to identify potential and preferred vendors for specific facilities and vehicle maintenance services. Responsible for ensuring accuracy of third-party invoices and the quality of worked outsourced to vendors. Oversight and exception management of Payroll, Purchase Order approval and invoice reconciliation, and fuel reconciliation. Responsible for the successful execution of the customer bill back process to include identification, review and approval of bill back opportunities. Responsible for ensuring proper documentation and explanation / reporting of re-billable activity. Responsible for the successful execution of the Warranty process and maximizing warranty recovery. Ensure data integrity in the Shop Management Online system.

Asset Management : Directs his / her management team in order to maintain the appearance and maintenance of assigned locations, including sustaining 6S standards throughout the shop. Responsible for the execution of Asset Management initiatives at the shop level. Prepares business case for Capital Expenditures. Prioritize and approve shop tooling and equipment requirements based on needs and scope. Management and oversight of vehicle specifications and vehicle in-service / out-service process. Provide expert insight during business unit asset management review. Ensure all vehicles have required specifications in SAM. Oversight of Parts Inventory management, policies and procedures.

Quality Management : Performs complex quality planning by developing corrective action and counter measures to operational quality issues. Oversight and / or execution of Quality Inspection of PM & repairs, as well as In Process Reviews of non-PM work. Maintain control / visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts / components is optimized. Responsible for all Mandatory Compliance items at the Shop Level as identified on the Quality Review inspection list. Accountable for all Quality Metrics within the Shop. Lead breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center. Develop and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs. Responsible for ensuring a safe workplace and providing guidance for all safety efforts and initiatives. Ensure Cleanliness and quality of repair for all maintained vehicles. Accountable for maintenance of all relevant documentation required to meet and / or exceed local, state, federal, as well as customer requirements Comply with Safety and EPA regulations and requirements.

Additional Responsibilities :

Performs other duties as assigned.

Skills and Abilities :

Ability to optimize execution of complex strategic labor, financial, quality, operating, safety and asset processes and related metrics, Required

Assumes personal responsibility for actions Strong sense of personal accountability and a proven track record of achieving desired results, Required

Strong verbal and written communication skills, Required

Ability to work with reporting systems to pull data for analysis and decision making, Preferred

Demonstrated commitment to a safe work environment, quality execution and customer service as evidenced by previous experience and performance track record, Required

Ability to build strong customer relationships Must have demonstrated customer service focus, Required

Must have demonstrated workflow analysis and management skills, Required

Demonstrates problem solving skills Ability to independently solve complex operational problems in a timely fashion, Required

Ability to proactively resolve critical customer issues with large key accounts, Required

Ability to lead, train and develop a self directed management workforce, including effective delegation and management of assigned work, Required

Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). , Required

Ability to work independently and as a member of a team , Required

Flexibility to operate and self-driven to excel in a fast-paced environment , Required

Capable of multi-tasking, highly organized, with excellent time management skills , Required

Detail oriented with excellent follow-up practices, Required

Qualifications :

H.S. Diploma / GED, Required

Associate's or Bachelor's degree, Preferred

3 years or more in supervisory experience, Required

4 years or more in experience in an operations environment or demonstrated success in a Ryder role, Required

Experience using Microsoft word and excel. Intermediate, Preferred

Experience with Fleet management Software. , Preferred

Experience working with strategic labor, financial, operating, quality, safety and asset processes as well as related metrics. , Required

Maintenance and Technical experience in a shop environment. , Preferred

Travel : Yes, 1-10%

Job Category : Maintenance

Compensation Information : The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data / ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and / or long-term incentive plan based on the level and / or type. Compensation ranges for the position are below :

Pay Type : Salaried