Treatment Coordinator for our Downey, CA Cosmetic / Implant Practice

Looking for Experienced Treatment Coordinator for Downey Cosmetic / Implants Dental Office At 5D Smiles, we specialize in cosmetic, implant, and comprehensive dental transformations. Our approach is not just about procedures—it’s about restoring confidence, function, and emotional well-being. We combine cutting-edge dentistry with a family-friendly, service-first culture where every patient feels welcomed, understood, and cared for on a human level. We are not your average dental office. We invest time in every interaction, and we’re looking for someone who can reflect our brand of beauty, trust, and transformation from the very first call to the final smile. Position Summary We are hiring a warm, confident, and service-driven Dental Receptionist / Treatment Coordinator to be the voice, face, and heart of our practice. This hybrid role requires more than just answering phones—you will be guiding patients through life-changing cosmetic and implant journeys. You will : Help patients understand their options Present treatment and financial plans with clarity Build trust with patients over the phone and in person Manage scheduling and case follow-up with precision and empathy This is a pivotal role in creating a consistent, high-quality experience from consultation to completion. Key Responsibilities Front Desk & Patient Communication Welcome patients and families with warmth and professionalism Answer phones, texts, and emails promptly and positively Schedule consultations, surgeries, and cosmetic treatments with attention to flow and follow-up Manage digital forms and online scheduling systems Triage inquiries, gather relevant details, and hand off to clinical team as needed Send confirmations, reminders, and pre-appointment instructions Treatment Coordination (Implants & Cosmetics Focus) Present complex treatment plans involving implants, veneers, whitening, or full-mouth rehab Explain procedures clearly and confidently using language that inspires trust Discuss financial options, insurance estimates, and payment arrangements Help patients feel confident saying “yes” to high-value care by overcoming objections with empathy, not pressure Follow up on pending treatment or unscheduled cases with tact and consistency Assist with treatment planning coordination across multiple visits or providers Insurance & Financial Communication Verify insurance eligibility and benefits (where applicable) Accurately calculate and communicate patient out-of-pocket estimates Guide patients through third-party financing (e.g., CareCredit, Sunbit) Process or direct payments securely via in-office or online platforms Document and track financial agreements within the patient record Administrative Support Maintain EHR accuracy, patient records, and consent forms Prepare treatment notes, pre-surgical checklists, and digital documentation Ensure HIPAA compliance and organized digital charting Communicate efficiently with clinical and administrative team members to ensure seamless care What We’re Looking For Required 2+ years of experience in a dental front office or treatment coordinator role Experience with cosmetic or implant case presentation and scheduling Confidence in discussing finances and guiding patient decisions Familiarity with dental terminology (crowns, implants, veneers, whitening, etc.) Strong communication and follow-through skills Tech-savvy and comfortable with practice management and scheduling software Preferred Experience in a fee-for-service or high-end cosmetic dental practice Experience with third-party financing platforms Bilingual (optional, depending on patient population) High emotional intelligence and excellent listening skills Why Join 5D Smiles? Specialty focus with purpose – You’ll help patients regain confidence and function through cosmetic and implant dentistry Family-feel team – We support each other like family and care for patients like our own Empowered culture – You’ll have a voice and be trusted to lead the patient experience Growth opportunities – Future leadership or full-time treatment coordinator paths are available Competitive pay and rewards – Earn bonuses for case acceptance and retention metrics Job Type : Part-time Benefits : Employee discount Paid time off Application Question(s) : REQUIRED : How does your previous experience make you a proven social media manager capable of producing results that move the needle? Experience : Dentistry : 5 years (Required) Language : Spanish (Required) Work Location : In person #MNSTR