Client Engagement Specialist

Love delivering great customer experiences? Join Educo Solutions as an Entry Level Client Engagement Specialist for the AT&T D2D campaign in Austin!

Please read the following job description thoroughly to ensure you are the right fit for this role before applying.

Educo Solutions, a catalyst for brand activation in retail, meticulously crafts personalized marketing strategies that launch careers and elevate client visibility, including pivotal efforts for AT&T's D2D campaigns. We’re seeking a skilled and empathetic Client Engagement Specialist to support our AT&T D2D campaign in Austin on a full-time basis. This key role empowers professionals to manage complex interactions, shape strong brand narratives, and drive exceptional service and client loyalty.

As a Client Engagement Specialist, you'll be a frontline expert in our AT&T D2D direct client engagement operations. You'll leverage your strong communication skills and problem-solving expertise to proactively assist customers, deliver insightful product information, and resolve concerns efficiently. This full-time role demands a professional who excels at navigating diverse customer interactions, providing hands-on support, and reinforcing AT&T’s dedication to exceptional service in the Austin community.

Key Responsibilities of the Client Engagement Specialist

• Proactively engage with prospective and existing customers at their homes within assigned Austin territories, creating a positive and professional first impression for AT&T.
• Offer clear, compelling guidance on AT&T’s fiber internet, mobile plans, and TV solutions, helping customers make informed decisions with confidence
• Conduct thorough assessments through active listening and strategic questioning to identify customer needs and recommend ideal AT&T solutions.
• Efficiently resolve complex customer concerns using deep product knowledge and advanced de-escalation techniques, ensuring swift and satisfactory outcomes.
• Ensure smooth service transitions for new customers while assisting existing clients with upgrades, billing inquiries, and account modifications, delivering accuracy and clarity
• Guide customers through AT&T’s product features, benefits, and self-service options, enabling them to optimize their service and enjoy a seamless experience.
• Accurately document customer interactions, service issues, and resolutions in the CRM system to ensure seamless follow-up and data integrity.
• Work seamlessly with sales and technical support teams to ensure smooth service activation, efficient problem resolution, and a cohesive customer experience.
• Identify opportunities for service enhancements or additional product offerings based on customer interactions, discreetly noting potential upsell or cross-sell avenues.
• Provide valuable customer feedback and management insights, helping refine engagement strategies and enhance service delivery for the AT&T D2D campaign.