Supervisor Clinical Operations

Company Overview :

Upward Health is an in-home, multidisciplinary medical group providing 24 / 7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals because we know that health requires care for the whole person. Its no wonder 98% of patients report being fully satisfied with Upward Health!

Job Title & Role Description :

The Supervisor, Clinical Operations oversees the day-to-day activities of Upward Healths Care Specialists, guiding a team that includes medical assistants, certified nursing assistants, community health workers, and peer support specialists. This role involves supervising and coordinating the work of Care Specialists, supporting training efforts, ensuring care coordination across medical and behavioral providers, and providing assistance to patients. The Supervisor will also handle community outreach, manage caseloads, ensure compliance with Upward Healths policies, and help the Manager of Clinical Operations with various leadership duties.

Skills Required :

• Minimum of 5 years in a healthcare-related field supporting patient care, public health, or population health.
• At least 2 years of supervisory experience.
• Strong organizational, time management, and communication skills.
• Proficiency in Microsoft Excel for data analysis and reporting.
• Experience or interest in working with underserved populations, particularly in community health.
• Valid driver's license and auto liability insurance.
• Ability to perform home visits and outreach.
• Knowledge of community resources and services.

Key Behaviors :

Leadership and Accountability :

Empathy and Cultural Competency :

Adaptability :

Collaboration :

Communication :

Problem-Solving :

Competencies : Supervisory Skills :

Patient-Centered Care :

Community Engagement :

Data Management and Reporting :

Training and Development :

Compliance and Quality Assurance :

Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

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Preferred

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