Sr. Support Analytics Analyst

Job Description

Job Description

Hunter Douglas is the world's leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we've defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.

We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What's yours?

Position Overview

We are seeking a strategic, detail-oriented, and results-driven Support Analytics Analyst to support business intelligence and analytics efforts across Finance, Human Resources, and Customer Support functions. This individual contributor role will play a key part in transforming data into meaningful insights that enhance decision-making, operational efficiency, and organizational alignment.

The ideal candidate is highly skilled in Power BI, fluent in SQL and Excel, and experienced in creating reporting tools and dashboards that help stakeholders understand performance, identify trends, and drive improvements. They are curious, analytical, and passionate about enabling data-driven decisions through clarity and collaboration.

What you'll do

• Deliver Business Insights : Translate complex, large-scale data into clear insights and actionable recommendations that support revenue, profitability, and strategic goals.
• Dashboard & Reporting Development : Design, build, and govern automated dashboards and reporting tools using Power BI, SQL, and Excel to enable effective decision-making.
• Performance Monitoring & KPI Tracking : Support the development and tracking of key performance indicators (KPIs); provide insights to benchmark performance and drive accountability across functional teams.
• Data Management & Integration : Extract, clean, and analyze data using tools such as Google BigQuery and Excel; partner with IT and data engineering teams to ensure data quality, model performance, and scalable infrastructure.
• Cross-Functional Collaboration : Partner with stakeholders across Finance, HR, Customer Support, and internal BI teams to understand business needs and provide analytic support for planning, reporting, and process improvement initiatives.
• Problem Solving & Root Cause Analysis : Analyze data to identify operational issues or improvement areas; conduct root cause analysis and risk assessments to inform solutions.
• Communication & Data Storytelling : Document and communicate data findings clearly, translating technical insights into accessible, non-technical language for business stakeholders.
• Enablement & Governanc e : Promote data literacy and self-service BI across the organization, ensuring reporting processes are accurate, timely, and aligned with business needs.
• All other duties as assigned

Who you are

What's in it for you

Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate's education, experience, skills and potential.

Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws. EOE / M / F / Vet / Disabled are encouraged to apply.

#LI-VA1

#LI-hybrid

By submitting your application below, you are providing your prior consent to receive SMS messages to notify you of any updates to your application status and to engage in discussion throughout your application process. You can cancel the SMS service at any time. Just text "STOP" to any of our texts to unsubscribe. Message & data rates may apply. Message frequency may vary. If you have any questions regarding privacy, please read our privacy policy, https : / / www.hunterdouglas.com / privacy -policy or terms of use https : / / www.hunterdouglas.com / terms -of-use