Sr. Manager, Customer Centricity - Business Cards & Payments (Remote)

Sr. Manager, Customer Centricity - Business Cards & Payments (Remote)

In Business Cards and Payments, we're on a mission to pave the path for businesses to do more business! In the BC&P Operating Office, we focus on serving as the operational engine enabling alignment, velocity, and resilience across the organization at all levels. The BC&P Operating Office is made up of 3 pillars : Strategic Operations, Organizational Operations and TOH Operations. This particular role sits on our Organizational Operations team; this team is the nexus of people and process and is responsible for keeping a pulse on organizational health at all times. As our Customer Centricity Lead, Chief of Staff in Business Cards and Payments at Capital One, you can achieve results you never thought possible by leading critical and strategic business projects. In this exciting role, you will work closely with key executive stakeholders across BC&P, where you will be responsible for building, launching and sustaining our Customer Centricity strategy in BC&P. The ideal candidate is customer-obsessed and is excited about the opportunity to lead a variety of projects and programs that impact our customers and our approach to work here in BC&P.

The skills you bring :

• Proven ability to build strong, trusted relationships and operate in an influential manner with executives to assist in driving the Customer Centricity agenda
• Highly collaborative; has excellent communication skills which are essential for interacting and communicating with key stakeholders to manage, inform and influence outcomes
• In partnership with key stakeholders, lead the development and implementation of short and long term strategic programs for BC&P associates
• Strong project management and organizational skills, with an understanding of, and appreciation for, how exceptional associate experience can drive business results
• Highly-motivated, self-starter who can work autonomously and can independently take initiative
• Proven ability to lead moderate sized cross functional teams to drive complex projects and programs by providing strategic direction
• An energetic, creative and fun-loving personality that fosters an environment built upon trust, collaboration, and belonging
• Known as a true changemaker who pushes the boundaries and is constantly thinking "it could be better if"
• Impeccable judgment and ability to balance the needs of the organization, leaders and associates
• Strong forward lean; proactively anticipates business needs, manages stakeholder expectations, and operates exceptionally in gray space
• Proven ability to influence leaders, think creatively, participate fully and work collaboratively to develop and execute strategies, solutions and experiences

What You'll Own :

The successful candidate will :

Basic Qualifications :

Preferred Qualifications :

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location) : $175,500 - $200,300 for Chief of Staff Richmond, VA : $175,500 - $200,300 for Chief of Staff Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and / or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Capital One is an equal opportunity employer (EOE, including disability / vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.