Patient Relations Assistant / UKHC

Patient Relations Assistant

University of Kentucky Equal Employment Opportunity / M / F / disability / protected veteran status.

Job Title : Patient Relations Assistant - Gill Heart Maxwell Cardiology Clinic

Department Name : M7000 : Cardiovascular

Work Location : Lexington, KY

Grade Level : 06

Salary Range : $16.20-24.82 / hour

Type of Position : Staff

Position Time Status : Full-Time

Required Education : HS

Required Related Experience : 3.5 yrs

Required License / Registration / Certification : None

Physical Requirements : The physical requirements for this position include regularly sitting, standing, walking, with some pushing, pulling, and / or lifting objects weighing up to 10lbs and occasional pushing, pulling, and / or lifting objects up to 50lbs.

Shift : Monday - Friday, Day Shift; primarily 8 : 30 am - 5 : 00 pm (40 hrs / wk); other hours / schedule as needed

Job Summary : The Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience. The primary responsibilities include, but are not limited to : greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering the telephone. This position supports efficient patient care and clinic initiatives to improve patient attendance and keep attendance records.

Skills / Knowledge / Abilities : The ideal candidate will have customer service experience and be able to communicate calmly and helpfully during stressful and / or crisis situations. Should be able to pay high attention to detail; work with a teamwork mindset; have data entry skills and respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously.

Does this position have supervisory responsibilities? No

Preferred Education / Experience : Previous experience in customer service, healthcare, and / or administrative / clerical roles.

Deadline to Apply : 11 / 02 / 2025

Our University Community : We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients, and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and / or drug screen.

Posting Specific Questions :

• How many years of paid work experience do you have in customer service? - None- Some, but less than 1 year- More than 1 year, up through 3 years- More than 3 years up through 5 years- More than 5 years
• How many years of paid work experience do you have in patient registration? - None- More than 0, up through 1 year- More than 1 year, up through 3 years- More than 3 years up through 5 years- More than 5 years
• Have you completed UK's APM training? - Yes- No
• Do you have experience with UK HealthCare's PM, Registration, and APM systems? - Yes- No
• Please describe your paid employment experience in electronic patient scheduling. (Open Ended Question)

Applicant Documents :

Equal employment opportunity, including veterans and individuals with disabilities