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Director of Community Management

Director of Community Management

Life Science ConnectHorsham, PA, US
4 days ago
Job type
  • Full-time
Job description

Director Of Community Management

We are a media and publishing company at the heart of the life sciences industry. Our mission is to connect professionals across drug development, biopharmaceutical manufacturing, clinical research, and other sectors through dynamic digital communities. Our websites serve as trusted hubs for industry analysis, best practices, and professional growth. We are looking for someone to help us grow and engage these communities even further.

The Director Of Community Management is responsible for designing and building features and experiences that drive engagement in our online communities. They will own the vision for fostering meaningful connections among professionals in the life sciences sector, integrating cutting-edge engagement tools into our digital ecosystem. This role is a critical part of our digital transformation, directly impacting reader engagement, retention, and brand loyalty.

Essential Job Duties

Strategy & Vision

  • Define and execute a long-term strategy for community engagement across our network of websites, ensuring alignment with business objectives and audience needs.
  • Identify, evaluate, and help implement community engagement features (like forums, commenting, and chat) and other website and newsletter changes that enhance member interaction and create differentiated user experiences.
  • Establish success metrics and KPIs that measure growth, engagement, retention, and overall community health.

Growth & Marketing

  • Develop and execute integrated marketing strategies (social, email, SEO, paid campaigns, etc.) to drive awareness, attract high-value audience, increase registrations / subscriptions, and boost active participation in each community.
  • Partner with editorial, marketing, and commercial teams to embed community touchpoints within broader company initiatives, ensuring visibility and adoption.
  • Continuously experiment with new promotional tactics to expand reach and attract high-value members.

    • Analytics & Feedback

  • Define success metrics and KPIs for growth, engagement, and retention.
  • Implement analytics frameworks and dashboards to measure against these KPIs.
  • Analyze data and trends to identify opportunities, refine engagement tactics, and optimize community performance.
  • Lead efforts to gather and act on member feedback (surveys, polls, interviews, etc.) to improve user experience and align community offerings with professional needs.

    • Engagement & Retention

  • Build and maintain frameworks for content and conversation curation that keep discussions relevant, valuable, and aligned with each industry vertical.
  • Design and implement retention and engagement programs (e.g., gamification, ambassador programs, recognition initiatives, etc.) to sustain long-term member involvement.
  • Establish and enforce community guidelines and moderation standards and ensure they are maintained to create a safe, inclusive, and productive environment and keep discussions relevant and valuable.

    • Leadership & Advocacy

  • Represent the voice of the community internally, advocating for member needs in product, editorial, and commercial discussions.
  • Foster a culture of innovation, collaboration, and continuous improvement across the community management function.
  • Serve as the business owner for integrating community platforms into our digital environment and implementing other website or newsletter improvements partnering with the engineering team (including UI / UX) to ensure these new functionalities are seamlessly implemented.
  • Provide coaching, professional development, and strategic direction to other members of the Community Management team.

    • Required Education

    Bachelor's degree in marketing, communications, or a related field.

    Required Skills / Experience

  • 7+ years of experience in community management, digital engagement, or related fields.
  • 3+ years in a leadership role; experience building and leading a team.
  • Proven track record of shaping community strategy and building / scaling online communities.
  • Demonstrable success implementing digital community platforms, engagement tools, and analytics.
  • Excellent copywriting skills and the ability to translate complex topics into simple, digestible, and engaging messaging.
  • Exceptional communication, facilitation, and relationship-building skills.
  • Experience managing and mentoring teams in a fast-paced, growth-oriented environment.
  • Experience in digital marketing channels (social, email, SEO, paid campaigns), with demonstrated success in driving growth and engagement.
  • Collaborative team player with great interpersonal skills and the ability to work cross-functionally.

    • Preferred Skills / Experience

  • Familiarity with life sciences, B2B media, or other technical industries a plus.

    • At Life Science Connect, our commitment to empowering innovation and facilitating growth within the life sciences sector extends to our employees. We offer a comprehensive total compensation program designed to support your overall health, financial well-being, and professional development.

    In addition to a competitive salary, you'll enjoy : medical / vision / prescription / dental coverage for you and your family, 100% company-paid short- and long-term disability insurance, 100% company-paid life insurance, 401(k) with dollar-for-dollar company match up to 6%, 15 vacation days and 6 personal days on day 1, and 13 company-paid holidays.

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    Director Community • Horsham, PA, US

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