Talent.com
Mgr, Operations

Mgr, Operations

Metrowest Medical CenterTOWN OF NATICK, Massachusetts, United States
1 day ago
Job type
  • Full-time
Job description

Summary

This role leads daily operational performance for the Behavioral Health Hospital at Leonard Morse. The Manager of Operations ensures safe, consistent, and efficient inpatient care delivery. This position works closely with nursing leadership, physicians, environmental services, registration, and ancillary support teams to maintain patient flow, regulatory readiness, and a stable therapeutic environment. The Manager drives problem solving and frontline accountability.

Key Responsibilities

Operational Oversight

  • Direct daily operational workflow across assigned inpatient behavioral health units
  • Coordinate staffing assignments, admissions, discharges, and patient flow with clinical leaders
  • Serve as a visible leader on the units, remove barriers, and reinforce expected standards
  • Escalate operational issues quickly with proposed solutions
  • Monitor and track performance indicators including throughput, length of stay, readmissions, and patient experience

Regulatory and Safety Leadership

  • Maintain active compliance with Joint Commission, CMS, and Department of Mental Health requirements
  • Lead rounding focused on environmental safety, ligature risk monitoring, and staff adherence to policy
  • Support review and resolution of patient safety events and root cause analysis follow-through
  • Partner with security and nursing leadership on de-escalation readiness and staff support
  • Team Support and Development

  • Assist department leaders in onboarding and training new staff
  • Reinforce culture expectations focused on teamwork, patient dignity, and trauma informed care
  • Serve as an accessible resource for staff during high-acuity or complex patient situations
  • Promote retention by supporting recognition, coaching, and daily engagement practices
  • Program and Process Improvement

  • Identify operational inefficiencies and lead targeted process improvement efforts
  • Assist in evaluating group programming schedules, patient access workflows, and interdisciplinary communication routines
  • Support operational planning for census changes, construction, or expansion initiatives
  • Qualifications

  • Bachelor’s degree required, Master’s degree preferred
  • Minimum of 3 years of experience in an inpatient behavioral health environment
  • Strong understanding of psychiatric inpatient operations, patient flow, and regulatory standards
  • Demonstrated ability to lead teams, manage day-to-day operations, and make high-confidence decisions in real time
  • Excellent communication, presence on the units, and ability to support staff during challenging patient situations
  • Tenet complies with federal, state, and / or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.

    2503029252

    Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

    Create a job alert for this search

    Operation • TOWN OF NATICK, Massachusetts, United States

    Related jobs
    • Promoted
    Operations Manager

    Operations Manager

    (M) GOVERNMENT CENTER GARAGE [98862]Boston, MA, US
    Full-time
    SP+, a Metropolis company, is an artificial intelligence company for the real world.We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, mac...Show moreLast updated: 30+ days ago
    • Promoted
    General Manager, Operations

    General Manager, Operations

    Massachusetts StaffingBoston, MA, US
    Full-time
    General Manager (Gm) Opportunity.We are looking for a General Manager (GM) to lead all aspects of the operations of a Fulfillment Center (FC), including people, process, and systems that deliver pr...Show moreLast updated: 1 day ago
    • Promoted
    US-Operations Specialist

    US-Operations Specialist

    AppleBerlin, MA, US
    Full-time
    Apple Retail is where the best of Apple comes together.We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibilit...Show moreLast updated: 30+ days ago
    • Promoted
    Sr. Operations Manager

    Sr. Operations Manager

    AmazonNorth Andover, MA, US
    Full-time
    Operations Managers are responsible for all budgetary, people development, and operations objectives.Operations Manager is responsible for all aspects of operation or functions at the site.Addition...Show moreLast updated: 30+ days ago
    • Promoted
    Operations Manager, Boston

    Operations Manager, Boston

    Metropolis TechnologiesBoston, MA, US
    Full-time
    Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable...Show moreLast updated: 30+ days ago
    • Promoted
    Lending Operations Manager(Remote - Dallas, San Antonio or Phoenix)

    Lending Operations Manager(Remote - Dallas, San Antonio or Phoenix)

    ZippyBoston, MA, US
    Remote
    Full-time
    Zippy was founded with one mission : to make getting a loan for a manufactured home simple, fast, and fully online.We believe modern manufactured homes are affordable, well-built, eco-friendly, and ...Show moreLast updated: 1 day ago
    • Promoted
    Manager, Patient Services Operations

    Manager, Patient Services Operations

    Alnylam PharmaceuticalsCambridge, MA, United States
    Full-time
    The Manager, US Patient Services Operations role is a critical component of the Patient Services Operations team.Reporting to the Associate Director, US Patient Services Operations, within the Tech...Show moreLast updated: 16 days ago
    • Promoted
    • New!
    Director, Distribution Operations - Boston, MA

    Director, Distribution Operations - Boston, MA

    Cardinal HealthBoston, MA, US
    Full-time
    The Director of Operations reports to Vice President of Operations and is responsible for motivating, developing, and leading a team of five direct reports and 240 indirect employees.The Director e...Show moreLast updated: 16 hours ago
    • Promoted
    Manager, Formulary & Medical Pharmacy Operations

    Manager, Formulary & Medical Pharmacy Operations

    Oscar HealthBoston, MA, US
    Full-time
    We're hiring a Manager, Formulary & Medical Pharmacy Operations to join our Pharmacy team.Oscar is the first health insurance company built around a full stack technology platform and a rel...Show moreLast updated: 5 days ago
    • Promoted
    Director, Cloud Operations

    Director, Cloud Operations

    Cornerstone ResearchBoston, MA, United States
    Full-time
    If you are a seasoned cloud technology leader looking for an opportunity to showcase your strategic design, implementation and management of cloud infrastructures, then we would like to meet you!.T...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    General Manager, Operations

    General Manager, Operations

    Boston StaffingBoston, MA, US
    Full-time
    General Manager (Gm) Opportunity.We are looking for a General Manager (GM) to lead all aspects of the operations of a Fulfillment Center (FC), including people, process, and systems that deliver pr...Show moreLast updated: 16 hours ago
    • Promoted
    • New!
    Business Operations Associate

    Business Operations Associate

    HoneydewBoston, MA, US
    Full-time
    Remote Work Compensation : $95,000 - $100,000 base plus meaningful equity.Honeydew is transforming dermatological care by delivering seamless, tech-enabled experiences for patients and providers.We ...Show moreLast updated: 16 hours ago
    • Promoted
    Sr. Manager, Operations

    Sr. Manager, Operations

    MCKESSONNorthborough, MA, United States
    Full-time
    McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare.We are known for delivering insights, products, and services that make quality care more accessibl...Show moreLast updated: 15 days ago
    • Promoted
    Director, Pharmacy Operations

    Director, Pharmacy Operations

    RxSenseBoston, MA, US
    Full-time
    We are a healthcare technology company that provides platforms and solutions to improve the management and access of cost-effective pharmacy benefits. Our technology helps enterprise and partnership...Show moreLast updated: 30+ days ago
    • Promoted
    TEAM OPERATIONS MANAGER

    TEAM OPERATIONS MANAGER

    1-800-PACK-RAT LLCFranklin, MA, US
    Full-time
    Storage Squad was founded in 2011 in Ithaca, NY, by Cornell students who wanted to make college moving & storage easier.Over the past 10+ years, the business has grown, and in 2020 it became pa...Show moreLast updated: 20 days ago
    • Promoted
    • New!
    FS AWM Operations Management Consultant - Sr. Associate

    FS AWM Operations Management Consultant - Sr. Associate

    Boston StaffingBoston, MA, US
    Full-time
    Operations Consulting Senior Associate.A career within Operations Consulting services will provide you with the opportunity to help our clients optimize all elements of their operations to move bey...Show moreLast updated: 16 hours ago
    • Promoted
    Sr Director, Infrastructure & Operations

    Sr Director, Infrastructure & Operations

    Alnylam PharmaceuticalsCambridge, MA, United States
    Full-time
    Alnylam Pharmaceuticals, a distinguished and fast-growing biotech company, is in search of a Senior Director of IT Infrastructure. Responsibilities include designing networking solutions, managing s...Show moreLast updated: 30+ days ago
    • Promoted
    FS AWM Operations Management Consultant - Sr. Associate

    FS AWM Operations Management Consultant - Sr. Associate

    Massachusetts StaffingBoston, MA, US
    Full-time
    Operations Consulting Senior Associate.A career within Operations Consulting services, will provide you with the opportunity to help our clients optimise all elements of their operations to move be...Show moreLast updated: 1 day ago