Summary
This role leads daily operational performance for the Behavioral Health Hospital at Leonard Morse. The Manager of Operations ensures safe, consistent, and efficient inpatient care delivery. This position works closely with nursing leadership, physicians, environmental services, registration, and ancillary support teams to maintain patient flow, regulatory readiness, and a stable therapeutic environment. The Manager drives problem solving and frontline accountability.
Key Responsibilities
Operational Oversight
- Direct daily operational workflow across assigned inpatient behavioral health units
- Coordinate staffing assignments, admissions, discharges, and patient flow with clinical leaders
- Serve as a visible leader on the units, remove barriers, and reinforce expected standards
- Escalate operational issues quickly with proposed solutions
- Monitor and track performance indicators including throughput, length of stay, readmissions, and patient experience
Regulatory and Safety Leadership
Maintain active compliance with Joint Commission, CMS, and Department of Mental Health requirementsLead rounding focused on environmental safety, ligature risk monitoring, and staff adherence to policySupport review and resolution of patient safety events and root cause analysis follow-throughPartner with security and nursing leadership on de-escalation readiness and staff supportTeam Support and Development
Assist department leaders in onboarding and training new staffReinforce culture expectations focused on teamwork, patient dignity, and trauma informed careServe as an accessible resource for staff during high-acuity or complex patient situationsPromote retention by supporting recognition, coaching, and daily engagement practicesProgram and Process Improvement
Identify operational inefficiencies and lead targeted process improvement effortsAssist in evaluating group programming schedules, patient access workflows, and interdisciplinary communication routinesSupport operational planning for census changes, construction, or expansion initiativesQualifications
Bachelor’s degree required, Master’s degree preferredMinimum of 3 years of experience in an inpatient behavioral health environmentStrong understanding of psychiatric inpatient operations, patient flow, and regulatory standardsDemonstrated ability to lead teams, manage day-to-day operations, and make high-confidence decisions in real timeExcellent communication, presence on the units, and ability to support staff during challenging patient situationsTenet complies with federal, state, and / or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.
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Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.