Customer Service Representative - Bilingual

Job Description

Job Description

Customer Service Representative

Thomasville, GA | Temp to Perm | $15.00 - $20.00 / Hour

A local insurance company is looking for a customer service representative to help with ensuring positive customer relations, input data, take inbound calls, and troubleshoot. This company is well established in the insurance industry and is nationwide. You will be expected to take ownership of your position, completing tasks in a timely manner and treating each customer interaction with care.

Responsibilities

• Ensure all incoming calls are answered within 2 rings
• Address basic questions and resolve customer concerns through consistent application of our policies and procedures
• Ensure all policy changes are documented in writing or via audio recording
• Document all policy-related calls in policy notes
• Assist customers by taking premium payments through a variety of payment methods
• Assist agents with commission or policy-related questions
• Direct customers to the appropriate employees or departments when specialized assistance is required
• Perform related duties as assigned by supervisor
• Maintain compliance with all company policies and procedures
• Other job duties as assigned

Education and Experience

Requirements

Location : Thomasville, Georgia

Pay Rate : $15.00 - $20.00 / Hour

Schedule : Monday – Friday, 8 : 00 a.m. – 5 : 00 p.m.

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