Sales Applications Engineer

Overview

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Employment Type : Regular Full-Time

Shift : 1st Shift

Work Status : On-site

Position Summary : This position is responsible for all customer and end user sales and application support activities associated with all Taco Fall River (TFR) products. This includes internal and external sales / application / technical support for all customers including contractors, engineers, Taco Representatives, commercial regional managers, commercial channel managers, Original Equipment Manufacturer (OEM) sales managers, international sales managers, and account managers. This position is also responsible for establishing sales prices and Special Price Authorizations (SPA's) Quotations for custom products to the Taco commercial sales team and their associated representatives.

Responsibilities

• Collects cost and manufacturing data from various departments and previous projects to compute sales prices and profit margins for customized products. Creates SPAs (Quotations) for the commercial sales group and will review options with sales team regularly.
• Works with the commercial sales group to develop special pricing on standard products as needed.
• Assists in product sizing, material selection, application of standard and custom products.
• Generates SPAs as requested and reports sales and closure rate to TFR Product Managers.
• Communicates with direct customers, end users, sales representatives and engineers regarding pricing, lead times, expedites, applications, returns and technical questions regarding TFR products.
• Represents the company in a professional and knowledgeable manner providing assurance to customers of the company's capabilities. Promote and maintain positive customer relations, responding to customer and representatives' inquiries by telephone, e-mail, or other identified communication channels.
• Communicates with Engineering, Quality Control, and Buyer / Planners for submittal generation, U1A forms, and expedited lead times.
• Develops relationship with OEM / Representatives for understanding of product needs and opportunities within their territories. Provides quotation on custom products in coordination with OEM sales manager.
• Works with regional sales managers for coordination of tour groups and training, provides tours and introductions to new Taco personnel.
• Provides training on product support tools to account managers, technical support and shop employees as needed.
• Assists Product Managers in maintenance and generation of catalogs / submittal data sheets, installation sheets, operation and maintenance manuals, price sheets, and specifications.
• Systematically interpret end user problems, identify solutions and possible side effects.
• Works with Quality Services to examine warranty claims, handle customer returns and exchanges. Fully communicates with customers concerning returned goods.
• Works closely with Product Managers to keep them informed of field and product problems.
• Upon request, trains other technicians, customers, and sales representatives.
• Contributes to continuous improvement initiatives and may travel to customer sites to aid technical services field technicians and customers.
• Maintains positive customer relationships internally and externally and is the front line of communication between TFR and its customers.
• Performs other duties as requested.

Qualifications

Required :

Preferred :

Work Environment

This position works primarily in an office environment using computer and technology. Verbal and auditory capability are required.

This is an onsite position that reports into the facility every day. Occasional exposure in production plant or job sites where large equipment and noise are prevalent. Safety gear is required in these areas.

Management

This position has no direct reports.

Benefits

With nearly 1,000 people working at Taco worldwide, each with their own story, you will discover a sense of community and diverse, intelligent colleagues who help us innovate, create and explore. Taco employees benefit from a company that :

Location : Fall River, MA

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