Customer Service Representative Remote

We are looking for a customer service representative to join our team. This person will drive customer satisfaction by fielding inquiries addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities :

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions requests and issues.
• Consult on customer success - Advise customers on how to successfully leverage the product / service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate up-to-date and strategic.
• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements :

Required Experience :

Junior IC

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 45000 - 75000