Director, Outbound Customer Service

Director, Outbound Customer Service

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products BlinkRx and Quick Save remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

The Role

The Patient Services Operations team is at the forefront of the company mission to bring affordable prices and deliver the best possible experience for all of our patients. We compete in an industry where minutes matter, and are looking for an experienced leader to improve our conversation rate while helping more patients understand the benefits of filling their scripts with Blink's support while leading a team of 50 with expected continued growth in 2026. Internally, you will partner closely across a number of teams including Operations, Growth, Marketing, Product, and Data Analytics. You will own conversion targets for your team and will be responsible for creating plans to achieve them. This is a new role and therefore a true greenfield opportunity to build something from (almost) scratch.

What you'll do :

• You will own strategic planning : You will leverage your experience to develop and implement organizational strategies to enhance customer outreach, retention, maximize ROI and accelerate growth through outbound communication.
• You will lead your team : You will foster a collaborative, inclusive, and high-performance team culture focused on accountability, growth, and continuous learning.
• You will have operational oversight : Oversee outbound call campaigns, including follow-ups, sales outreach, and customer support initiatives.
• You will conduct performance analysis : Analyze customer feedback, call metrics, and satisfaction scores to identify areas for improvement and implement corrective actions.
• You will be a strong cross-functional collaborator : Work with other departments like sales, marketing, and product development to align outbound strategies with overall business objectives and advocate for customer needs.
• You will constantly drive process improvement : Identify and implement improvements to outbound processes, scripts, and tools to increase efficiency and effectiveness.

A successful applicant will fit the following criteria : Bachelor's degree or equivalent working experience; Experience in the healthcare industry is a plus. 10+ years experience and proven success leading teams in an outbound calling environment with a focus on high activity and quota achievement. 5+ years experience in leading large scale Customer Service Teams in a fast-paced, dynamic environment. 5+ years experience in leading cross-functional teams and driving alignment towards common goals. Strong coaching and mentoring skills with a commitment to developing others and fostering career growth. Strong analytical skills with the ability to derive actionable insights. Excellent communication, presentation, and interpersonal skills. Experience with influencing internal and external stakeholders. Proven track record of delivering results (including revenue targets) and significantly contributing to revenue growth.

Why Join Us

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable : at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.