Customer Care Improvement Specialist

Customer Care Improvement Specialist

Amrize is building North America. From bridges and railways to data centers, schools, offices and homes, our solutions are inside the buildings and infrastructure that connect people and advance how we live. And we invite you to come and build with us. As the partner of choice for professional builders, we offer advanced branded solutions from foundation to rooftop. Wherever our customers are, whatever their job, we're ready to deliver. Our 19,000 colleagues work across 1,000 sites supported by an unparalleled distribution network. Infrastructure, commercial and residential, new build, repair and refurbishment : We're in every construction market. Amrize listed on the New York Stock Exchange and the SIX Swiss Exchange on June 23, 2025, following our spinoff as an independent company. Join us and build your ambition.

Elevate is committed to providing the highest quality commercial roofing, wall and lining systems to solve our customers' challenges, grounded by a 45-year legacy of proven experience. Our mission is to deliver solutions that save time, perform reliably and protect our communities. We are devoted to building partnerships rooted in trust in reflection of our Elevate promise that Nobody Covers You Better. Elevate is part of the Amrize family of brands.

About The Role

The Senior Customer Care Improvement Specialist will manage all aspects of the Order-to-Cash process / Customer Order Management. The Specialist will support goals and objectives to ensure operational excellence. The Customer experience is critical for sustainable growth to effectively meet our business goals. The Specialist will work closely with all Teams throughout the Supply Chain; E2E as well as collaborating with our external Sales organization and partners and directly engage customers. The Customer Care Improvement Specialist will closely manage daily orders proactively; responsible for continuous improvement for customer satisfaction, exceeding our customer's expectations.

What You'll Be Doing

The Specialist will focus on problem-solving utilizing analysis, and root-cause problem-solving skills, and work cross-functionally to identify opportunities for continuous improvement of procedures, processes, and practices with coordinated efforts with all teams, internally and externally. Utilizing professional expertise, the Specialist will administer company policies and procedures to resolve a variety of issues. Effective and proactive communication is essential to respond urgently to the Customer experience. The Specialist will work on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. The resolution requires judgment within defined procedures and practices to determine appropriate action. The individual will build productive internal / external working relationships to support sustainable performance for mutual success. The Specialist is accountable for the implications of work and makes recommendations for solutions for process improvements as appropriate.

What We Are Looking For

5+ years of progressive experience in a supply chain and manufacturing environment. Bachelor's degree in a related field (or equivalent experience) required. Experience in the Commercial Building / Roofing Industry is strongly preferred. Mandatory ERP System experience; SAP expertise preferred (JDE, Oracle, or similar systems accepted). Working knowledge of the Order-to-Cash (OTC) process. Advanced proficiency in Microsoft Excel for analysis and reporting. SalesForce or equivalent CRM experience is a plus. Exceptional analytical and problem-solving skills to resolve complex operational issues. Proven ability to manage multiple, competing priorities effectively. Experience in Customer / Account Management and guiding clients to optimal solutions. Ability to identify and implement E2E process improvements and efficiencies across teams. Highly adaptable and self-motivated, with a commitment to teamwork and continuous improvement.

What We Offer

Competitive Compensation Retirement Savings Medical, Dental, Disability and Life Insurance Coverage Holistic Health & Well-Being Programs Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA) for Health and Dependent Care Vision and other Voluntary Benefits and Discounts Paid Time Off and Holidays Paid Parental Leave (Maternity and Paternity) Educational Assistance Program

Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We thank all applicants for their interest; however, only those selected for an interview will be contacted. At Amrize, there is endless opportunity for you to play your part. We're seeking builders, creative thinkers and innovators. Come put your expertise to work while developing the knowledge and skills to drive your career forward. Amrize North America Inc. takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc, and its respective subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need. Amrize Canada Inc. is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email recruiting-accommodations@amrize.com. This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization / business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process. While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.