Business Technology Manager

Business Technology Manager

Oversees the business technology strategy, solutions, and systems for the Parks, Recreation, Golf, and Red Brick Arts Departments. Manages departmental IT infrastructure, Point of Sale (POS) networks, and emerging technology evaluation across Parks, Recreation, Golf, and Red Brick Arts consistent with the organization's values and mission statement. Role involves strategic planning and hands-on management, requiring strong communication, problem-solving and leadership skills.

Position works under the general direction of the Director of Business Services. Exercises direct supervision over the Business Services IT Support Technician II.

Essential Job Functions :

Business Technology Support

Works and engages with Parks, Recreation, Golf and Red Brick Arts Leadership and IT Support Technician II as well as the IT Department to research, identify, implement, procure and maintain technology solutions that support the business development and operational needs of the departments.

Completes project management for implementation of information technology projects, including all work of local contractors and consultants to support or improve networks, hardware, or other technology-based projects.

Manages information technology supply and service vendor contracts, lending deep technical expertise to business system decisions, and takes primary responsibility for the integration of new systems with organization-wide ERP. Coordinates and collaborates with the IT Department as necessary in relation to integration and consistent procedures.

Manages the alignment and coordination of technology needs across Parks, Golf, and Recreation Departments, as well as internally with IT, Finance, and other City of Aspen departments. Identifies areas for improvement and upgrades and the development of technical solutions to automate and / or improve business processes.

Manages technology budgets and allocates resources effectively to support technology related projects and initiatives.

Physical Infrastructure Support

Proactively administers the numerous business-specific networks and systems that allow Recreation, Golf and Red Brick Arts to operate, including Point of Sale (POS) computers, card readers, and recreation and golf specific software.

Manages the various networks for Parks, Recreation, Golf and Red Brick Arts, including the administration of firewalls, switches, and wireless access points (WAP's) within PRC managed networks.

In collaboration with the department directors, manages and maintains the security camera infrastructure installed at Parks, Recreation, Golf, and Arts facilities. Collaborates with the IT Department to manage and maintain camera licenses.

Software Support

Provides subject matter expert (SME) support for all Parks, Recreation and Golf Point of Sale (POS) software application systems, including installing, configuring, testing, monitoring, troubleshooting, training and operation. Responsible for implementing software application security : roles, permissions, and upgrades.

Manages maintenance and operation of department websites and online business systems.

In collaboration with department directors, leads research and development of software application design and contracting of new software for Parks, Recreation, and Golf operations.

Provides and ensures responsive internal and external customer support and service. Provides professional level support management in issue resolution and follow-up.

Operation Coordination

Manages customer support activities including customer request processing, asset management, and PC system acquisition, implementation and upgrades in collaboration with the IT Department.

Ensures software application systems are functional and compliant with cybersecurity and PCI requirements. Coordinates with the IT Department to ensure best practices for cybersecurity and technology integration including but not limited to IT departmental policies, access and upgrades.

Ensures that data integrity is maintained through the implementation of best practices for data storage and management.

Staff Supervision

Provides direct supervision of the Business Services IT Support Technician II, including annual performance reviews, routine check-ins, promotion of educational opportunities to improve the Technology team's knowledge and productivity, and the development of individual goals in order to enhance individual performance and accountability. Supervises and mentors the IT Support II Technician.

Executes leadership and supervision responsibilities through sound judgment, focusing on quality improvement, managing and resolving conflict, fostering a culture of accountability, clearly defining responsibilities and expectations, setting goals, providing motivation and performance feedback, recognizing contributions and encouraging training and development.

City Organizational Values :

Supports and models the City of Aspen organizational values : Service, Partnership, Stewardship, and Innovation. Organizational values are shared principles that guide behavior across the organization. This position is responsible for upholding and applying these values while performing daily work functions.

Other duties as assigned.

Core Competencies : Displays the following key competencies and behaviors in the overall job performance to include knowledge, skills and abilities :

Service : Provides service with excellence, humility, integrity, and respect in daily work, builds trust by listening, treats people with respect, acknowledges opportunities for improvement, and follows through with commitments.

Partnership : Actively creates strong, supportive internal and external relationships to attain a common goal and achieve greater impact together.

Stewardship : Balances social, environmental, and financial responsibilities, evaluating the impact of decision making on a thriving future for all.

Innovation : Develops technical expertise to pursue new ideas and creative outcomes, grounded in Aspen's unique culture, opportunities and challenges.

Communication : Knowledge of effective and appropriate communication. Ability to use knowledge effectively in various contexts which may require oral, written, visual and non-verbal communication.

Interpersonal : Works to develop strength in interpersonal skills. Has the ability to work well with diverse groups of people, both inside and outside the organization.

Technology : Demonstrates technology skills sufficient for the nature and level of position. Demonstrates a willingness to learn new technologies and transition job duties accordingly to support technological advances and innovation.

Technology Trends : Maintains current knowledge of IT developments, including network management, cybersecurity, applications, and programming.

Networking : Applies professional understanding of networking principles and technologies to support infrastructure and connectivity.

Cybersecurity : Demonstrates expertise in cybersecurity practices to ensure protection of systems, data, and organizational assets.

Team Building : Works to build and maintain high performing teams to includes appreciating differences and reinforcing a sense of belonging.

Accountability & Trust : Follows through on commitments, takes responsibility for outcomes, and values relationships.

Strategic Thinking : Works to bring a strategic focus to daily work, anticipates problems and considers solutions.

Business Acumen : Demonstrates understanding of business processes, objectives, and goals.

Minimum Qualifications :

Education : Bachelor's Degree in Information Technology or related field.

Experience : Five years of progressively responsible professional experience in computer and network technologies, computer applications, along with system and network administration. One year of supervisory experience required.

Technical Knowledge : Must be proficient in the following areas : Network administration, Microsoft Outlook Email, and a developed understanding of computers and online computer-based technology applications, which includes accessing web based platforms.

Licenses & Certifications : Must possess a valid Colorado Driver's License or be able to obtain one within 30 days of start date.

NOTE : Any combination of experience and education that would likely provide the required abilities, knowledge and skills as determined by the City of Aspen may be substituted for the requirements above.

Preferred Candidate : Comp TIA A+ and / or Comp TIA Network+ professional or equivalent certification (preferred). Certifications complementary to the diverse job functions of this role are desirable.

NOTE : This position requires a Criminal Background Check upon hire. Employment is contingent upon successful completion of a Criminal Background Check.

Position Type and Work Hours :

Regular full time, hours may vary with workload.

Weekend hours may be required in addition to or instead of normal weekday hours depending on department needs and special projects.

Work Environment :

Indoors : Office environment and public recreation facilities that will require exposure to wet, humid conditions, work near moving mechanical parts, extreme cold and extreme heat. There is also risk of electrical shock.

Outdoors / Off-Site : Meetings, trainings, and site visits at a variety of city facilities and areas. Site visits to a variety of city facilities and areas.

Physical Demands :

Visual Acuity : Ability to bring objects into focus.

Balancing : Maintaining equilibrium.

Bending : Bending or position oneself to move an object from one level to another.