Service Advisor

Job Description

Imagine being able to meet your leader BEFORE applying! Click the following link to meet and hear from the leader about this specific role;  https : / / youtube.com / shorts / FZ8-p18JMJg?feature=share

MISSION

To be the calm in the storm for customers and technicians—delivering clarity, trust, and operational readiness in the moments that matter most. When equipment is down, livelihoods are on the line. The Service Advisor stands as the key liaison—ensuring customers are heard, technicians are informed, and machines are back in action, fast.

PERFORMANCE OBJECTIVES

You’ll be successful in this role if you can :

Intake & Diagnose : Accurately capture customer issues and document repair needs with professionalism and empathy—often in high-stress situations.

Manage Throughput : Own the repair flow cradle-to-grave—from intake through invoice—across multiple machines, schedules, and technician teams.

Maintain Uptime Clarity : Provide timely and proactive updates to customers, ensuring they know the status, cost, and timeline of repairs at all times.

Coordinate Shop Flow : Maintain and update internal shop schedules and technician workloads to optimize throughput and reduce downtime.

Resolve and Retain : Ensure each customer exits with their issue resolved, their expectations met, and their relationship with Vermeer Southeast strengthened.

FIT TRAITS

We are looking for someone who embodies :

Emotional Discipline – Calm under pressure; able to de-escalate frustrated customers and lead with solutions.

Detail Orientation – Meticulous with documentation, invoicing, scheduling, and communication records.

Tech Comfort – Proficient with computers and willing to learn new systems; 90% of the role involves digital systems.

Organizational Ownership – Self-driven with an ability to manage multiple jobs in motion with limited oversight.

Servant Leadership – Committed to supporting both external customers and internal teammates (techs, managers, vendors) with respect and clarity.

WHY THIS ROLE MATTERS

As Dan, Director of Service, shares :

“When a customer brings in their machine, they’re often having a bad day. You’re the first voice they hear—the one who brings calm, clarity, and a path to resolution. You follow that machine through its entire journey, and at the end, you hand them back a solution, not just a machine.”

This role supports customers from single-owner operators to massive corporate fleets. You’ll see the human side of this work—and you’ll be the bridge that keeps businesses running, farms operating, and families working.

GROWTH PATHWAY

Many of our Service Advisors have gone on to become :

Service Managers

Technician Trainers

Branch Leaders

We grow leaders from within. If you deliver, we notice.

CULTURE & VALUES

Vermeer Southeast is faith-anchored and family-run for over 58 years. Our culture isn’t wall art—it’s how we operate. We treat people with respect, uphold high standards, and stand behind our work. You’ll be seen, supported, and expected to lead with integrity—regardless of your rank, role, or resume.

Requirements

Required

Must have served in the U.S. Army, U.S. Navy, U.S. Marine Corps, U.S. Air Force, U.S. Coast Guard, U.S. Space Force, U.S. Reserves, or U.S. National Guard. 5+ years of experience in operations, production, or logistics leadership.

Experience in a customer-facing or service coordination role—ideally within heavy equipment, automotive, logistics, or industrial sectors.

Proficiency in computer systems and strong typing / documentation skills.

Comfort working in a service environment where attention to detail, customer follow-through, and multitasking are essential.

Strong communication skills—both verbal and written.

Preferred (but not required) :

Background in military logistics, motor pool operations, maintenance coordination, or technical administration.

Experience working with or supporting technicians and service personnel in industrial environments.

Familiarity with service management software or shop systems.

Benefits

Full health, dental, and vision coverage

401(k) with company match

Paid time off and holidays

Ongoing training and promotion pathways

Veterans encouraged and supported—flexibility for Guard / Reserve duty

Requirements

Must have served in U.S. Army, U.S. Navy, U.S. Marine Corps, U.S. Air Force, U.S. Coast Guard, U.S. Space Force, U.S. Reserves or U.S. National Guard. NCO / Supervisor who is a well-rounded technician. Will supervise one person and be hands on for now. Strong communications and ability to think outside the box. This is a newer site which gives the veteran the opportunity to put their fingerprint on the role, team and program