Delivery Control Specialist - Manufacturing

Delivery Control Specialist

The Delivery Control Specialist is responsible for overseeing and managing the end-to-end process of product delivery, ensuring timely and accurate shipments, tracking delivery performance, and handling any related issues. This role plays a key part in optimizing delivery processes, improving customer satisfaction, and supporting logistics operations.

Key Responsibilities

• Manage and Monitor Deliveries : Track the status of deliveries from suppliers to customers, ensuring on-time arrivals.
• Coordinate with Logistics Teams : Work closely with warehouse teams, third-party logistics providers, and suppliers to ensure smooth delivery processes.
• Delivery Documentation : Ensure all necessary delivery documentation (invoices, shipping forms, etc.) is accurately completed and submitted.
• Resolve Delivery Issues : Handle any delivery discrepancies, delays, or issues, and work with relevant departments to provide resolutions.
• Monitor Delivery Performance : Analyze delivery metrics and report on key performance indicators (KPIs) to management.
• Customer Communication : Communicate with customers regarding delivery status, delays, or issues, providing exceptional service.
• Continuous Improvement : Identify areas for process improvement and work with relevant teams to implement best practices for more efficient delivery control.
• Inventory Coordination : Work with warehouse teams to ensure the correct inventory is prepared for dispatch and delivered without error.
• Compliance : Ensure compliance with company policies, regulations, and legal requirements related to delivery processes.

Qualifications