Patient Accounts Representative

Job Summary

This position is responsible for providing exceptional customer service, problem solving, one-call account resolution and respectful, compassionate and caring patient interaction. Maintains knowledge of hospital managed care contracts, state and federal guidelines, and departmental policies and procedures. Maintains accurate documentation for daily interaction of accounts worked and resolved. Responsible for protecting all health information and following all compliance and behavior policies and procedures. Ensure all patient accounts are accurately billed and paid in a timely manner. Answers insurance and patient inquiries concerning billing and assist patient in applying for health care resources. Required to accurately determine reasons for denials and appropriate refunds in cases of over payments. Performs other duties as assigned.

Minimum Job Requirements

• High school diploma or its equivalent.

Preferred Job Requirements

Skills / Knowledge / Abilities

Working Conditions

Physical and Mental Activities, Tools and Equipment

Equal Opportunity Employer

Marion Health is a smoke-free environment.