Client Success Manager

Client Success Manager

The Client Success Manager manages and nurtures the client relationship during all stages of fulfillment in order to fill open orders quickly and maintain travelers on assignment. Work also includes acting as liaison between client, nursing, sales, recruiting, finance, and corporate services to ensure a high level of customer service. This is a business development and client management position.

Responsibilities

• Screens candidate submittals for accuracy and presentation to client
• Builds headcount in assigned territory
• Acts as primary contact between trustaff and client facility representatives to meet the client's needs and expectations
• Conducts first day arrival calls on all new travelers reporting to assigned clients
• Performs weekly phone and / or e-mail quality checks with clients who have working travelers
• Works with recruiting department on a daily basis to facilitate the placement of the highest qualified professional nurses to our clients and track activities in the client log
• Updates all candidate submittals via internal candidate tracking system (trustaff buckets), daily
• Works with Recruiting, Unbillables and Finance Teams to ensure accurate billing processes are in place and all necessary adjustments are handled in an expedient manner to ensure unbillable hours are in acceptable range
• Communicates all traveler status changes to assigned recruiter within one business day
• Attains client respect and trust by communicating status of agreed upon deadlines with the most qualified travelers available
• Establishes and maintains professional relationship with the client contact to ensure consistency and quality in the placement
• Documents in client file candidate communications with pertinent information on assigned facility, area, duties etc. prior to assignment start date
• Ensures job orders are accurate and the credentialing / compliance teams receive the appropriate file requirements to effectively credential travelers
• Collaborates with the Director of Client Services / Director of Clinical Services on all aspects of assigned client base
• Performs additional duties as requested by management

Requirements and Experience

Physical Demands and Work Environment

Equal Employment Opportunity Statement

Ingenovis Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age, or any other protected status set forth in federal, state, or local laws. This policy applies to all employment practices within our organization.

Reservation of Rights

Essential functions contained within this job description are listed above; they are subject to change at any time due to reasonable accommodation or other reasons set forth by management.

Compensation Range $51,700.00 - $64,600.00

Benefits include : health, dental, vision, FSA / HSA, company-paid life insurance, 401K with discretionary match, paid time off, paid parental leave, and tuition reimbursement.