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Walker Sands is seeking a seasoned Vice President, Account Management who will serve as a senior leader within the Client Services department and a key member of the agency’s Senior Leadership Team.
This role will drive the success of our account management function, serving as a strategic advisor for some of the agency’s largest and most complex client accounts, including integrated and point-solution programs that leverage SEO, paid media, creative, brand and strategy, marketing automation, PR and social media services. The Vice President, Account Management will serve as a senior strategist and relationship manager, and work with our services teams to define program goals and strategies, build and maintain client relationships, expand accounts, support sales pitches and deliver exceptional results.
While a PR background is strongly encouraged in this particular role, the Vice President, Account Management should have B2B industry and channel expertise across our range of services. They will work with in-house channel experts to drive outcomes for B2B technology clients and become invaluable extensions to our clients’ marketing teams, providing senior oversight to ensure client satisfaction, revenue growth, and profitability. They may actively run 1-2 large accounts, and provide senior oversight for a portfolio ranging from 6-10 accounts.
As a senior member of the Client Services team, the VP, Account Management will manage and mentor a team of up to 15 employees, including 2-4 direct reports, cultivating their professional development while aligning departmental performance with agency-wide goals. This role will also contribute to agency leadership, fostering collaboration across teams, and advancing initiatives that enhance employee engagement, diversity and inclusion.
We’re looking for an experienced agency leader who can be hybrid out of our Seattle office. and can The ideal candidate will have experience in team leadership, culture building, networking, relationship building within the community and new business development. You will partner with our Managing Director to build a strong local team and increase our brand recognition in the Seattle market. You are a strong fit if you have an entrepreneurial spirit and are looking for a chance to run a small agency within a larger one.
Responsibilities
- Client Relationship Management
Lead up to 2 large, multi-service accounts as the primary senior strategist and relationship manager
Work with services teams to define program goals and strategy; monitor results and client business impact; build client relationships; and manage account profitability, client health and renewalsServe as senior oversight for a portfolio of large, integrated and / or high-value accounts, establishing trusted advisor relationships with senior client stakeholders (e.g., CEOs, CMOs) and senior point of contact for internal service teamsAct as a strategic advisor to clients, providing expert guidance on marketing trends, opportunities, and best practicesProvide strategic direction for client programs, ensuring alignment with client goals and agency capabilitiesNavigate high-stakes client conversations, including budget discussions, quality concerns, and sensitive business challenges such as leadership transitions or budget cutsLead the development of integrated marketing plans and campaigns with a deep understanding of B2B industries (tech, SaaS, professional services)Produce and present client-facing reports that demonstrate the business value of our programs to clientsIdentify opportunities for account growth, cross-selling, and upselling while maintaining strong client satisfactionDepartment and Market LeadershipCollaborate with the head of Client Services to establish and achieve departmental goals, ensuring alignment with agency objectives
Provide department leadership including : managing utilization for those in the coaching tree, contributing to department process improvement and innovation, and shaping department training to elevate the skillsets of account management staffCoach junior Client Services team members, including Associate Account Directors, Account Directors and Senior Account Directors, while overseeing a broader team of up to 15 team membersInspire, mentor and motivate team members to produce great work and develop expertiseLead and mentor cross-functional teams on key accounts, ensuring seamless collaboration and outstanding resultsCollaborate with our Managing Director of Seattle to serve as a market leader, both from a team and market perspectiveBusiness GrowthLead and participate in sales pitches for new business, with strong presentation skills that build confidence in the program and team
Drive measurable revenue growth through proactive account expansion, upselling, and cross-selling initiativesOversee scoping, pricing strategies, and contract negotiations for complex client engagementsExpand our presence on the West Coast through networking and targeted relationship building to bring in new business, partners and prospective employeesOperational ExcellenceMonitor key department KPIs, including client profitability, revenue retention, and utilization metrics
Conduct regular account reviews and provide actionable feedback to drive client health, profitability, and team performanceResponsible for scoping, pricing and staffingDrive increased profitability of accounts over timeReview and approve contracts, billing, statements of work (SOWs), and other client agreements, ensuring accuracy and profitabilityContribute to the overall strategic direction of the agency as a member of the SLTDrive integration and collaboration across all teams to deliver outcome-driven integrated marketing solutions while balancing internal team advocacyActively support diversity, equity, and inclusion (DEI) initiatives and foster a positive, inclusive work cultureExperienceAt least 12-15 years leading client accounts in a marketing, PR and / or creative agency
Demonstrated success in managing high-value, integrated marketing accounts with complex and large budget scopesDeep understanding of B2B industries (e.g., tech, SaaS, professional services) and all aspects of the marketing landscapeDemonstrated ability to build trusted advisor relationships with executive and C-level client contactsExceptional leadership working with and / or managing cross-disciplinary teams in a matrix account team structureExtensive experience in business development, including leading sales pitches, growing client accounts, and negotiating contractsStrong financial acumen with experience managing client budgets, profitability, and utilization metricsAbility to work under pressure and manage multiple priorities simultaneouslyProficiency in project management tools and softwareExcellent listening, negotiation and presentation skillsExcellent verbal and written communication skillsStarting Salary : $137,500 – $150,000 a yearPlacement on the salary scale will be determined by various factors, such as, but not limited to, relevant qualifications, certifications, experience, skills, seniority, geographic location, performance, education, business or organizational requirements and internal equityTotal Rewards Package :Health Coverage : Comprehensive medical, dental, and vision plans, plus mental health resources, pet insurance, fertility benefits, and moreRetirement Savings : Employer-matched 401(k) and access to financial planning servicesFlexible PTO : Take time as needed for vacations, mental health, or personal days. Includes 8 paid holidays, half-day summer Fridays, and a week off between Christmas and New YearHybrid Work : Mix of in-office and remote work, with tools to stay connected across teamsMilestone Sabbatical : Celebrate five years with a two-week sabbatical and a $2,000 giftFamily Support : Generous paid leave for new parents and caregivers, plus policies for pregnancy loss, adoption challenges, and moreGrowth Opportunities : Clear career paths, mentorship programs, and learning events to help you grow professionallyCulture : Our agency values our supportive, collaborative culture where we work hard to achieve the best outcomes for clients. Read more on our website hereHave a question for our hiring team? Get in touch.
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