Customer Onboarding Specialist

A company is looking for a Customer Onboarding Specialist to ensure customer adoption of their fleet management software.

Key Responsibilities

Work closely with customers to assess goals and ensure proper account setup and implementation support

Track tasks against a schedule and coordinate with internal staff to meet onboarding milestones

Measure and track customer onboarding outcomes and share customer feedback with internal teams

Required Qualifications

At least 3 years of experience in a customer-facing role in a SaaS environment

Experience with project management tools, CRM systems, and internal communication tools

Strong Excel skills and ability to manipulate large datasets

Proven ability to work autonomously and as part of a team

Passion for organization and improving organizational systems