Program Management Supervisor

A company is looking for a Supervisor, Program Management.

Key Responsibilities

Manage daily activities and supervise staff in accordance with program guidelines

Develop program metrics and monitor adherence to service level agreements (SLAs)

Conduct team meetings and assist in the hiring and training of employees

Required Qualifications

Associate or Bachelor's degree in a relevant discipline or equivalent work experience

1-4 years of relevant experience

Customer service experience is required; call center experience is preferred

Strong computer skills, particularly in Microsoft Office

Ability to lead and develop a successful team