Quality Manager

Job Title

Roles and responsibilities + Safety is our priority. Follow safe work practices that conform with the company's safety program and client worksite policies ensuring that every person on the team stays accident free every day. + Promote company core values to foster and safeguard company culture. + Serve as the site-specific black box "point person" for execution of the quality program elements, functions, responsibilities, and deliverables over the entire life cycle of the project. + Monitors and inspects operations that affect quality to align with industry and customer standards. + Initiates, facilitates, and participates in communications with internal and external teams to prevent, address, and resolve quality-oriented topics. + Develop, update, implement, deploy, and train the black box QMS in accordance with the program structure and requirements across the site. + Develop and execute the QA tactical implementation plan to encourage behaviors that support / develop an evolving quality awareness culture. + Confirm the quality-related site activities are in accordance with industry codes and client / GC standards. + Train and coach QA specialists and internal employees to effectively integrate quality initiatives into the daily workstream. + Collaborate with the program representatives to coordinate and integrate applicable quality specifications and expectations into both the black box QMS and client's / GC quality programs. + Technical writing Partner with subject matter experts to develop quality installation standards as required to support black box QMS and client's quality programs. + Ability to develop, update, and implement quality tools that promote quality awareness culture. Partner with field staff and interdisciplinary teams for successful implementation and execution. + Generate and analyze quality data analytics for incorporation into metrics to accurately measure and manage quality performance. + Coordinate and conduct timely quality inspections prioritized according to production status and risk management as represented in the project schedule. + Ensure quality assurance standards are developed and disseminated to relevant stakeholders. + Issue, record, monitor and partner with staff to close nonconformance reports. Trend data to identify recurring issues. + Conduct corrective action(s) verification audits for non-conforming observations. + Drive structured problem solving to develop and anchor preventive action(s) to proactively support first time right quality goals. + Conduct relevant quality training to QA / QC coordinators and OPS field staff by performing ongoing coaching to develop their skills and knowledge. + Complete and coordinate the approval of the site's QC technical submittals to the customer. + Share better practices and learnings with other program sites for implementation. + Represent Black Box and participate in the program meetings with the project's subcontractor's QC representative(s). + Execute duties as assigned. Supporting duties : + Materials Coordinate with client design teams, project managers, etc. to consult on materials for CFCI and OFCI material questions and constraints. + Design documentation - Verify site as-built design documentation quality attributes are complete and up to date. + Prioritized response Ensure rapid responses to high priority builds, nonconformances and break-fixes. + Strategic planning Participate in project pipeline planning and discussions related to the data center. + Technical Serve as a technical resource for Black Box structured cabling standards, product selection, design, and installation methods in the field.