Shift Leader

Job Description

Job Description

Description

Floating Shift Lead – JM HOLDINGS, LLC dba Jersey Mike’s Subs (Full Time)

Locations : Pewaukee, WI

At Jersey Mike’s, our passion for people and high-quality food drives everything we do. We’re dedicated to creating places where team members lead with energy, serve authentic subs, and deliver an outstanding guest experience every day.

We’re searching for a motivated Floating Shift-Lead to join our Franklin, WI team! In this pivotal role, you’ll work both opening and closing shifts to ensure consistently high standards wherever you go.

As a Jersey Mike’s Shift Lead, you’ll be hands-on in every aspect :

Supervising and coaching team members during your shifts

Maintaining our “Raving Fans” level customer service standards

Ensuring top-quality food safety, store cleanliness, and smooth operations at every location

Handling cash, creating a positive atmosphere, and jumping into any role when needed

Solving problems in real time

Qualifications :

Minimum 1 year of leadership experience in quick-service or fast-casual restaurants

Comfortable delegating tasks and holding the team accountable to standard operating procedures

Coaching and training team members on the line

Experience with inventory, accurate cash handling, and food safety protocols

Skilled at facilitating smooth shift handoffs

Excellent communication skills and an outgoing, customer-focused personality

Reliable and able to thrive in a fast-paced environment and shift gears with changing priorities

Must have open availability and be committed to becoming fully certified as a Shift Lead

What We Offer :

$18.50 / hour plus tips

37–40 hours per week

Health Insurance

401K coming in 2026

Growth pathways for those who want more responsibility

No late nights, no fryers, no drive thru!

Bring your energy, enthusiasm, and commitment to excellence—become a valued leader in the Jersey Mike’s family!