Hospital Customer Service Representative

A company is looking for a Hospital Customer Service Representative who will serve as the first point of contact for patients reaching out electronically.

Key Responsibilities :

Respond to patient inquiries received via the hospital website and ensure timely handling of electronic communications

Assist patients in resolving concerns or questions related to hospital services while maintaining a compassionate demeanor

Document all electronic interactions in the hospital's CRM system while ensuring patient confidentiality in accordance with HIPAA regulations

Required Qualifications :

High school diploma or equivalent; further education or certification in healthcare administration is a plus

Working knowledge of EPIC or other Hospital Information Systems (HIM)

Proven experience in hospital or physician customer service, preferably 2 years

Strong proficiency in digital communication tools and platforms

Basic understanding of medical terminology is preferred