Talent.com
No longer accepting applications
Service Manager at AutoNation Mercedes-Benz South Bay

Service Manager at AutoNation Mercedes-Benz South Bay

CarDashTorrance, CA, US
11 days ago
Job type
  • Full-time
Job description

Service Manager

The Service Manager is responsible for the customer-focused and efficient operation of the dealership's service department. The service manager will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales objectives and maintaining service records. The Service Manager is responsible for ensuring a customer experience that meets or exceeds the manufacturer's customer satisfaction index and for monitoring and improving customer satisfaction. The service manager also carries out this responsibility by building customer relationships, creating a good work environment and properly managing the assets of the department.

At AutoNation, innovation drives everything we dofrom automotive retail to vehicle service to automotive finance. As a Fortune 200 company, we're looking for leaders who are ready to shape the future of automotive retail.

Why You'll Love Working Here :

  • National scale with entrepreneurial spirit
  • Inclusive culture and diverse leadership
  • Competitive compensation and benefits
  • Opportunities to make a real impact
  • Our values and culture

What We're Looking For :

  • Proven leadership experience
  • Strategic thinking and execution skills
  • Passion for innovation and people development
  • Explore leadership opportunities at AutoNation today.

    What are the day-to-day responsibilities?

  • Assist all subordinate service and sales personnel in all phases of their job descriptions
  • Properly document employee behavior that may result in punitive job actions such as termination
  • Report to management any circumstances that compromise the integrity of the dealership
  • Work with the parts department as appropriate to ensure proper stocking of high use parts
  • Collect accounts receivable for service work
  • Obtain competitive bids on all tools, equipment, sublet repairs, supplies, etc
  • Ensure that service department employees follow safety policies and practices and that they report any and all accidents immediately
  • Ensure that all required technical publications, periodicals, bulletins, etc are obtained, kept up-to-date and properly maintained
  • Quality check completed jobs
  • Ensure that all the necessary shop equipment is in proper working condition
  • Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly
  • Ensure that proper service sales techniques are being used
  • Meet with fixed operations director and general manager at least once a month to review current service department performance, set future performance objectives, promotional activities or any other matters
  • Communicate with customers before issues arise and get involved in escalated customer issues
  • Maintain accurate records and insure warranty parts retention as outlined, following all manufacturer requirements as outlined in manufacturer and company policy and procedures manuals
  • Maintain the highest possible standards of workmanship, advise technicians of service CSI on a monthly basis
  • Serve as liaison with factory representatives in the absence of fixed operations or service director
  • Establish and maintain a good working relationship with customers to encourage repeat referral business
  • Monitor staffing levels, compensation levels and department turnover
  • Assure proper repair order flow to satisfy warranty / dealership / business office requirements
  • Maintain reporting systems required by general manager, company and manufacturer
  • Establish and maintain a good working relationship with vocational and technical schools to enhance recruitment activates
  • Direct and schedule the activities of all department associates
  • Hire, train, motivate, counsel and monitor the performance of all service department staff
  • Understand and comply with federal, state and local regulations that affect service and parts operations, such as hazardous waste disposal, OSHA right-to-know act, etc
  • Assist in development of annual service budget for use in connection with annual sales forecast
  • Maintain customer satisfaction index rating above that of manufacturer or dealership average
  • What are the requirements for this job?

  • High School diploma or equivalent
  • Three to Five years of experience in an auto repair facility
  • Two plus years of supervisory experience
  • Excellent verbal and written communication and interpersonal skills
  • Proficient knowledge of dealership computer systems
  • Must have a valid driver's license
  • Ability to drive manual transmission vehicles
  • Demonstrated customer service skills
  • Previous industry knowledge of overall operations, management and wholesale relations (preferred)
  • This position is commission-based with an estimated income of $8-18k / month.

    Exciting Benefits and Perks Await You :

  • Competitive compensation and 401k matching
  • Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits
  • Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
  • Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
  • Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
  • AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

    AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

    Create a job alert for this search

    Service Manager • Torrance, CA, US

    Related jobs
    • Promoted
    • New!
    Sales and Service Manager

    Sales and Service Manager

    California StaffingBurbank, CA, US
    Full-time
    Full-time Location : 1903 W Empire Ave Burbank CA 91504.Job Summary : The Sales and Service Manager (SSM) ensures the club delivers an outstanding and well-rounded sales and service experience to all...Show moreLast updated: 13 hours ago
    • Promoted
    Automotive Floorplan Territory Manager

    Automotive Floorplan Territory Manager

    Westlake Financial ServicesAnaheim, CA, US
    Full-time
    Automotive Floorplan Territory Manager.Company Overview : About Westlake Floorplan Company.Westlake Floorplan Company was established in 2013 as a division of Westlake Financial Services the leadin...Show moreLast updated: 17 days ago
    Automotive Retail Manager In Training

    Automotive Retail Manager In Training

    American Tire DepotBuena Park, CA, US
    Full-time
    Quick Apply
    Automotive Retail Manager In Training : .Estimated pay $45,760 - $68640 annually •effective rate • Location : 8101 Orangethorpe Ave. Buena Park, CA 90621 Effective rate consists of : Hourly rate : ...Show moreLast updated: 30+ days ago
    • Promoted
    Bank Sales & Service Representative (Universal Banker)

    Bank Sales & Service Representative (Universal Banker)

    First Citizens BankEncino, CA, US
    Full-time
    At First Citizens Bank, together we become better.We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work.The Sales and Serv...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service & Sales Manager

    Customer Service & Sales Manager

    Cathay Bank - HeadquartersWest Covina, CA, United States
    Full-time
    Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success....Show moreLast updated: 30+ days ago
    Automotive Service Manager

    Automotive Service Manager

    American Tire DepotLa Mirada, CA, US
    Full-time
    Quick Apply
    Automotive Service Manager Location : .We're a performance-driven, results-focused team that knows how to deliver.Every role here plays a key part in shaping an exceptional experience for our custome...Show moreLast updated: 30+ days ago
    • Promoted
    Territory Sales Manager

    Territory Sales Manager

    US Foods, Inc.Sunland, CA, US
    Full-time
    Join Our Team as a Territory Manager – Where Passion Meets Opportunity!.Are you ready to build relationships, drive sales, and make a meaningful impact in the foodservice industry? At US Food...Show moreLast updated: 30+ days ago
    Automotive Service Manager

    Automotive Service Manager

    AAMCO Transmissions and Total Car CareAnaheim, CA, US
    Full-time
    Quick Apply
    We are looking for an Individual with Automotive Management Experience to join our team!.Manager responsible for day-to-day operations including generating sales, communicating with customers,...Show moreLast updated: 30+ days ago
    • Promoted
    Remote Automotive Sales & Service Representative

    Remote Automotive Sales & Service Representative

    Remote StaffingLos Angeles, CA, US
    Remote
    Full-time
    Customer Service Representative.TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the world's best brands streamline their ...Show moreLast updated: 1 day ago
    • Promoted
    Sales and Service Manager

    Sales and Service Manager

    US Storage CentersLos Angeles, CA, United States
    Full-time
    Join an inclusive team that values you as a person and appreciates your impact.With storage facilities throughout the country, and over three decades as America's self storage leader, US Storage Ce...Show moreLast updated: 5 days ago
    • Promoted
    Business Relationship Manager

    Business Relationship Manager

    East West BancorpMonterey Park, CA, US
    Full-time
    Being the next generation Business Relationship Manager at East West Bank means you are part of a world-class team that focuses on delivering a high quality, high-touch, and high-tech relationship ...Show moreLast updated: 30+ days ago
    • Promoted
    Sr Talent Acquisition Manager

    Sr Talent Acquisition Manager

    Vaco by HighspringAltadena, California, United States
    Permanent
    Job Title : Senior Talent Acquisition Manager – Fashion Industry.Location : Beverly Hills, CA (Fully Onsite).We are partnering with a fast-growing, innovative fashion and lifestyle brand headquartere...Show moreLast updated: 30+ days ago
    Automotive Service Manager

    Automotive Service Manager

    Big Brand Tire & ServiceSanta Monica, CA, US
    Full-time
    Quick Apply
    Automotive Service Manager Location : .Santa Monica, CA 90401 Pay : $71,997.We're a performance-driven, results-focused team that knows how to deliver. Every role here plays a key part in shaping an ex...Show moreLast updated: 30+ days ago
    • Promoted
    Remote Automotive Sales & Service Representative

    Remote Automotive Sales & Service Representative

    Louisiana StaffingLos Angeles, CA, US
    Remote
    Full-time
    Customer Service Representative.TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the world's best brands streamline their ...Show moreLast updated: 25 days ago
    • Promoted
    Assistant Customer Service & Sales Manager

    Assistant Customer Service & Sales Manager

    Cathay Bank - HeadquartersCity of Industry, CA, United States
    Full-time
    Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success....Show moreLast updated: 30+ days ago
    Automotive Assistant Manager

    Automotive Assistant Manager

    American Tire DepotBurbank, CA, US
    Full-time
    Quick Apply
    Automotive Assistant Manager Location : .We're a performance-driven, results-focused team that knows how to deliver.Every role here plays a key part in shaping an exceptional experience for our custo...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant Manager, Automotive Technicians, and Automotive General Service Technicians

    Assistant Manager, Automotive Technicians, and Automotive General Service Technicians

    Monro, Inc.Burbank, California, USA
    Full-time +1
    Automotive Assistant Manager .This role is eligible for additional compensation and incentives including monthly and quarterly bonus payroll. Collaborate with Store Manager on operations of the...Show moreLast updated: 1 day ago
    • Promoted
    Manager, Regional Sales - Techcon

    Manager, Regional Sales - Techcon

    DoverCypress, CA, US
    Full-time
    Manager, Regional Sales - Techcon.OK International is a global manufacturer of electronic benchtop tools and precision dispensing solutions worldwide. We have two major product lines : Metcal electro...Show moreLast updated: 30+ days ago