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Performance & Coaching Specialist

Performance & Coaching Specialist

Stouffer LegalTowson, MD, USA
12 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Title : Performance & Coaching Specialist

Location : Towson, MD

Employment Type : Full-Time

About the Role

Stouffer Legal is looking for a Performance & Coaching Specialist who can work closely with our client-facing team to enhance communication, elevate the client experience, and drive measurable performance improvement. This position plays a critical role in ensuring our attorneys and service professionals are consistently delivering five-star experiences while achieving individual and team goals.

Key Responsibilities

  • Provide one-on-one coaching to attorneys to improve communication and client engagement
  • Lead weekly team meetings with 10–20 people to deliver instruction, feedback, and motivation
  • Review recorded or live client presentations and provide performance-enhancing feedback
  • Collaborate with other departments (workshop, client services, business development) to optimize conversions
  • Develop and implement ongoing coaching programs aligned with company goals
  • Train new hires using company materials and custom-developed content
  • Deliver coaching across all performance levels, including low performers with improvement plans
  • Monitor and report department and individual performance metrics weekly
  • Use varied coaching techniques to accommodate different learning styles and goals

Core Competencies

  • Strong performance coaching and motivational leadership skills
  • Ability to build a growth-oriented, high-accountability culture
  • Experience setting benchmarks and coaching teams to exceed them
  • Skilled in training development and delivery (individual and group)
  • Familiar with conversion metrics and performance tracking across a revenue funnel
  • Capable of working across departments to align training with business objectives
  • Confident in presenting, giving feedback, and coaching both new and seasoned professionals
  • Proficient with Windows-based systems and Microsoft Office 365

    • Benefits

  • Pay day twice a month on the 7th and 21st
  • Eligible for benefits upon start date
  • Health Insurance (CareFirst) with 50% company contribution
  • Dental and Vision Insurance offered
  • Short-term and Long-term Disability Insurance 100% paid by company
  • Basic Group-Term Life Insurance 100% paid by company
  • 401k Contribution with up to 4% match, no vesting period
  • Paid-time off starts at 15 days per year and increases with tenure
  • 7 paid holidays
  • Employee discount
  • Paid training

    • What You Can Expect in the Hiring Process

  • Submit application
  • Phone interview (10–15 minutes)
  • Virtual (Microsoft Teams) interview (1 hour)
  • Complete candidate assessment (emailed to you)
  • In-person interview (1 hour)
  • Job offer and completion of reference checks and background check
  • You're hired!

    • Application Instructions

  • Please include a cover letter, resume, and statement of interest with your application.
  • If you're passionate about coaching professionals, driving performance, and contributing to a high-growth estate planning law firm, we want to hear from you!
  • We look forward to reviewing your application and welcoming the newest member to our team!

    • NOTE : This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of our Firm.

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    Performance Specialist • Towson, MD, USA