Performance & Coaching Specialist

Job Title : Performance & Coaching Specialist

Location : Towson, MD

Employment Type : Full-Time

About the Role

Stouffer Legal is looking for a Performance & Coaching Specialist who can work closely with our attorneys to enhance communication, elevate the client experience, and drive measurable performance improvement. This position plays a critical role in ensuring our attorneys are consistently delivering five-star experiences while achieving individual and team goals.

Key Responsibilities

• Provide one-on-one coaching to attorneys to improve communication and client engagement
• Lead weekly team meetings with 10–20 people to deliver instruction, feedback, and motivation
• Review recorded or live client presentations and provide performance-enhancing feedback
• Collaborate with other departments (workshop, client services, business development) to optimize conversions
• Develop and implement ongoing coaching programs aligned with company goals
• Train new hires using company materials and custom-developed content
• Deliver coaching across all performance levels, including low performers with improvement plans
• Monitor and report department and individual performance metrics weekly
• Use varied coaching techniques to accommodate different learning styles and goals

Core Competencies

Benefits

What You Can Expect in the Hiring Process

Application Instructions

NOTE : This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of our Firm.

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