Parts Specialist

Parts Specialist

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. Bilingual candidates encouraged to apply.

Essential Job Functions

• Follow and promote all company customer service programs.
• Promptly greet retail / walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
• Assist managers and / or installer service specialists in serving the professional customers as needed and directed.
• Complete assigned company training relevant to position.
• Provide excellent service to customers calling the store on the phone by answering all calls according to company policy.
• Responsible for accurately maintaining and securing the cash drawer, accepting cash and / or checks, accurately making change, and processing credit card transactions.
• Process exchanges and returns for credit in a friendly manner.
• Address and resolve customer complaints in a friendly manner.
• Assist with the completion of daily image maker, and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
• Perform various daily operational tasks.
• Operate brake lathe and other store test equipment after corresponding training is completed.
• Perform various in-store services.
• Occasionally drive a delivery vehicle.
• All other duties as assigned.

Skills / Education / Knowledge / Experience / Abilities

Required :

Desired :

O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package :

O'Reilly Auto Parts is an equal opportunity employer.