Patient Care Coordinator

Job Description

Job Description

Job Title : Patient Care Coordinator

Location : Optum Redlands – 2 W Fern Ave, Redlands, CA 92373

Schedule : Monday – Friday, 8 : 00 AM – 5 : 00 PM (Training hours are the same)

Interview Process : Face-to-face interviews

Dress Code : Business casual

Screenings Required : Candidates must successfully complete a drug screen, background check, and all required health screenings, which include TB blood test, MMR, Varicella, Hep B titers, and respirator medical clearance.

Position Overview

The Patient Care Coordinator is the first point of contact for patients and visitors, providing a welcoming and supportive environment at our healthcare facility. This role requires strong communication skills, a friendly and approachable demeanor, and the ability to work efficiently in a fast-paced setting.

Key Responsibilities

Greet patients and visitors with a professional and friendly attitude.

Assist patients with general inquiries and provide directions to appropriate departments.

Support patients with wayfinding to relocated departments or services.

Maintain a clean, organized, and welcoming front entrance area.

Provide basic support to ensure smooth patient flow and a positive experience.

Desired Skills & Experience

Customer Service : Previous experience in a customer-facing role (healthcare, hospitality, or retail preferred).

Communication : Clear, compassionate, and professional verbal communication.

Interpersonal Skills : Ability to remain calm, patient, and helpful in high-pressure situations.

Organization : Strong attention to detail with the ability to manage multiple tasks.

Technology : Comfortable with scheduling systems, basic office software, and phone systems.

Healthcare Knowledge (Preferred) : Familiarity with medical terminology and HIPAA guidelines.

Language Skills (Preferred) : Bilingual skills are a plus.

Qualifications

High school diploma or equivalent required.

Minimum of 1 year of customer service or front desk experience preferred.

Ability to stand for extended periods and assist with light physical tasks.