Seasonal Sr. Customer Assistance Representative

Overview

Enterprise Rent a car has an exciting opportunity for a Seasonal Sr. Customer Service Agent at our The Villages location.

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers primarily face-to-face supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support service customers and act as a rental back-up in a large home city branch or airport location. This role is available as regular part time and full time.

This branch is located at 1076 Lake Sumter Landing The Villages FL 32162

This position pays $18.10 / hr.

This is seasonal employment that will be up to 120 days.

Apart from religious accomodation this is a full time position we are currently hiring for the following schedules :

Sunday OFF

Monday - 7 : 00am-5 : 00pm

Tuesday 7 : 30am-5 : 00pm

Wednesday OFF

Thursday 8 : 00am-5 : 00pm

Friday 8 : 00am-5 : 00pm

Saturday 8 : 00am-2 : 30pm

Responsibilities

Takeincoming calls- reservations rate quotes general questions and answers provide information and resolution for customers other branches insurance companies dealerships repair shops and other vendors

Manage outgoing calls forcallback management A / Rs and miscellaneous calls as assigned

Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

Meet and greet customers in a friendly and timely manner

Provide directions and general assistance

Assist to assess condition of rental upon return

Process returns check-ins and exit kiosk transactions

Effectively market the company while picking up customers up and / or dropping off customer in a safe and courteous manner and assisting customers as needed

Understand and communicate rental terms and conditions vehicle features and other services

May sell optional protection products upgrades fuel options and other additional equipment

Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

Clean vehicle interior and exterior by hand or by operating washing equipment when needed

Perform various administrative and basic accounting functions such as : research and billing support tasks accounts receivables transfer and key logs run miscellaneous reports supply maintenance process customer billing

Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer / Disability / Veterans

Qualifications

Must be at least 18 years old

High school diploma or GED equivalent required

Somecollegepreferred

Must have at least 1 year prior customer service retail or administrative support experience

Must have a valid drivers license with no more than 2 moving violations and / or at-fault accidents on driving record in the past 3 years

No drug or alcohol related conviction on driving record in the past 5 years

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

• Must be willing and able to stand and / or walk for long periods of time
• Must be able to read write speak and understand English
• Must be willing to work at a location in The Villages FL
• Must be willing to accept a pay rate of $18.10 / hour
• Must be willing to accept full time employment
• Willing to accept Seasonal employment up to 120 days
• Apart from religious observation must be able to work the following schedules :

Sunday OFF

Monday - 7 : 00am-5 : 00pm

Tuesday 7 : 30am-5 : 00pm

Wednesday OFF

Thursday 8 : 00am-5 : 00pm

Friday 8 : 00am-5 : 00pm

Saturday 8 : 00am-2 : 30pm

Required Experience :

Senior IC

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Unclear

Experience : years

Vacancy : 1