Benefit Program Manager

Benefit Programs Manager

The Chesterfield-Colonial Heights Department of Social Services is seeking a dynamic leader with a demonstrated ability to work collaboratively with front-line staff, community partners, and leaders to bring about system change and process improvements as one of our Benefit Programs Managers.

What You Do and How You Do It :

As the Benefit Programs Manager, you will lead and manage key initiatives related to program development, process improvement, and quality assurance. Your work will directly impact how services are delivered to the community, ensuring they are efficient, consistent, and aligned with the agency's mission. You'll collaborate closely with supervisors to promote seamless service delivery and foster strong cross-team communication. A major part of your role will involve setting and reinforcing consistent performance expectations, while also evaluating and refining processes to improve outcomes. Using data as a foundation, you'll regularly assess program effectiveness, interpret findings, and share insights that drive informed decision-making. You'll also provide ongoing training and education to staff and supervisors, ensuring everyone is equipped with the latest best practices and policy updates. In this role, you'll build and maintain strong partnerships with both internal teams and external stakeholders, always acting in the best interest of the agency and the citizens we serve. You'll model the department's vision and leadership philosophy, delivering exceptional customer service and leading change with confidence and clarity. You'll also be responsible for preparing reports, responding to inquiries, and ensuring that both you and your team have a clear and actionable professional development plan. As a key member of the Benefit Programs Leadership Team and the Agency-wide Leadership Team, you'll provide direct leadership to three Benefit Programs Supervisors and play a vital role in shaping the future of service delivery. You'll be part of a mission-driven organization that values integrity, service, and innovation. We offer opportunities for professional growth, a supportive team environment, and the chance to make a meaningful impact in the lives of the people we serve. Perform other work as required.

Here's What You Need :

Minimum of a Bachelor's degree in human services, management or related field and experience in eligibility work, including in a supervisory / managerial capacity OR any equivalent combination of experience and training which provides the required knowledge, skills, and abilities to perform this job.

Comprehensive knowledge of current social, economic, health and governmental conditions and problems; management principles and methods of administration, including planning, organizing, leading and personnel and fiscal management.

Comprehensive knowledge of public assistance programs (Supplemental Nutrition Assistance Program, Temporary Assistance for Needy Families, Medical Assistance, Child Care, General Relief, and Refugee Assistance), policies, and regulations; and the literature in the field of public assistance.

Considerable knowledge of automated systems and standard office software to include the state Department of Social Services human services systems.

We're Looking for Ideal Candidates Who Have :

Extensive professional experience in determining eligibility including supervisory experience preferred.

Master's degree in human services preferred.

Ability to interpret laws, policies and regulations related to human services preferred.

Exceptional ability to collaborate and achieve performance goals preferred.

Excellent organizational, oral / written communication, interpersonal, and public relations skills preferred.

Experience compiling reports and correspondence preferred.

Current valid driver's license and good driving record required. Based on the Virginia DMV point system, record must not reflect a total of six or more demerit points within the twenty-four months preceding the anticipated hire date, or one major violation of six demerit points within the preceding thirty-six months. Out of state driving records must be obtained by applicant and presented at time of interview. Records must reflect at least three years of history and be dated within thirty days of interview date. Pre-employment drug testing, FBI criminal background check and education / degree verification required.

A Chesterfield County application is also required and must be submitted online by the deadline. Visit chesterfield.gov / careers to view instructions and to complete and submit an application.