Technical Services and Training Manager

Job Description

Job Description

Position Overview

The Technical Services and Training Manager is responsible for leading the technical support, training, and development functions for the company's HVAC product lines. This role ensures that internal teams, customers, and contractor partners receive the technical guidance, education, and support needed to drive product knowledge, customer satisfaction, and operational excellence across the distribution network.

Key Responsibilities

• Provide advanced technical support to internal sales teams, branch personnel, and external customers regarding HVAC products, applications, and troubleshooting.
• Develop and deliver technical training programs for employees, customers, and contractors - including in-person sessions, virtual training, and hands-on demonstrations.
• Manage and develop technical services and training team, activity, processes, and daily operations.
• Maintain up-to-date knowledge of HVAC products, technologies, and industry standards to ensure accurate and timely technical guidance.
• Create and maintain training materials, technical bulletins, and reference guides.
• Support warranty evaluation processes and assist in resolving complex product issues.
• Partner with vendors and manufacturers to coordinate technical certifications and training opportunities.
• Track and analyze training effectiveness and technical support metrics to identify trends, gaps, and opportunities for improvement.
• Collaborate with Sales, Operations, and Purchasing leadership to align technical support and training initiatives with company goals.
• Manage and mentor any technical support or training staff within the department

Qualifications

Physical Requirements

Job Posted by ApplicantPro