Clinical Office Assistant Cancer Care Medical Oncology & Infusion

Job Opportunity At St. Elizabeth Healthcare

Engage with us for your next career opportunity. Right Here.

Job Type : Regular

Scheduled Hours : 40

Job Summary : Provide customer-focused service and provide support to patient flow in a unit or department to include : patient registration, patient scheduling, patient billing, pre-certification (collect insurance information; receipt of co-pays or bill payments), medical records retrieval, release, or collection, and data entry. Responsible for routine problem resolution, assistance with patient flow coordination, and initiation of follow-up with appropriate staff as needed. Adheres to St Elizabeth Healthcare and unit / department practice-specific policies and procedures, including work rules pertaining to time and attendance. Follows applicable safety steps to ensure safety for self, patients, and required for compliance with St. Elizabeth Healthcare, state, and federal standards. Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

Job Duties :

Registration & Pre-Certification

• Provide courteous, respectful, and helpful service to patients, visitors, staff, and physicians seeking information and / or treatment : office, phone, email communications.
• Responsible for the patient registration process (check in and check out) for a unit or department.
• Assist patients with forms obtaining all necessary insurance information and signatures as needed.
• Obtain pre-certification and / consent for services and billing.
• Monitor and follow-up on additional pre-authorizations for on-going patient services needed.
• May collect co-pay / co-insurance / deductible based on insurance plan(s).
• Specifically, answering phones, assisting patients with questions and problems, and accepting / relaying messages.
• Ensures compliance with federal, state, and local laws and regulations pertaining to patient privacy and confidentiality, i.e., HIPPA laws.

Customer Service & Problem Resolution

Scheduling

Insurance Pre-Certification & Collection

Coordination of Patient Information and Services

Medical Records

Clerical

Other

Qualifications :

Education, Credentials, Licenses :

Specialized Knowledge :

Kind and Length of Experience :

FLSA Status : Non-Exempt

Right Career. Right Here. If you're looking for the right careers in healthcare, the right place to be is at St. Elizabeth. Join us, and you'll take pride in the level of care we offer our community.