Guest Service Representative

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

We are seeking a friendly and customer-oriented individual to join our team as a Guest Service representative. As Guest Service representative, you will be the first point of contact for guests, providing exceptional service and ensuring their stay is enjoyable and memorable. If you are passionate about hospitality and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities :

• Greet guests with a warm and friendly demeanor upon arrival
• Check-in and check-out guests efficiently and accurately
• Provide information about hotel amenities, services, and local attractions
• Handle guest inquiries, requests, and complaints in a professional manner
• Assist guests with reservations, including room bookings and changes
• Answer phone calls promptly and professionally, directing calls to the appropriate department or individual
• Maintain accurate guest records and ensure confidentiality of personal information
• Process payments and maintain cash handling procedures
• Collaborate with other hotel departments to ensure guest satisfaction
• Maintain cleanliness and organization at the front desk area

Requirements :

• Previous experience in hospitality or customer service is preferred
• Excellent phone etiquette and knowledge of phone systems
• Multilingual skills are a plus (ability to communicate effectively in multiple languages)
• Familiarity with hotel management software is beneficial
• Strong interpersonal skills and the ability to provide exceptional customer service
• Ability to handle difficult situations with patience and professionalism
• Strong attention to detail and organizational skills
• Ability to work in a fast-paced environment while maintaining composure

Join our team as a Guest Service Agent and help create memorable experiences for our guests. Apply now!