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Plastic Surgery Patient Coordinator - Bethesda

Plastic Surgery Patient Coordinator - Bethesda

Landford Plastic SurgeryBethesda, MD, US
19 days ago
Job type
  • Full-time
Job description

Patient Care Coordinator

Landford Plastic Surgery / Wilmina Landford, MD

Bethesda, Maryland

Job Summary :

We are seeking an exceptional Patient Care Coordinator to join our team at Landford Plastic Surgery. The successful candidate will have a passion for providing a world-class experience and delivering outstanding customer service, while coordinating consultations and procedures, and ensuring a seamless experience for our patients. This role is ideal for someone with experience in high-end customer-facing positions who thrives in a dynamic and patient-focused environment that is centered around wellness and beauty from the first point of contact to post-procedure care.

Key Responsibilities :

Patient Experience Excellence

  • Serve as the first point of contact for new and returning patients, ensuring an exceptional, personalized experience aligned with the high standards of Landford Plastic Surgery
  • Strive to exceed surgery sales targets while ensuring patient satisfaction through exceptional service
  • Build brand awareness and convert new and drive conversions from consultations to completed surgical procedures

Patient Care

  • Work closely with Dr. Wilmina Landford to prepare patients for consultations, follow-ups, and surgeries, providing comprehensive information and guidance at each step
  • Provide cost estimates, collect deposits and payments and schedule procedures
  • Coordinate pre- and post-op requirements and appointments to ensure optimal outcomes and a positive experience
  • Develop and maintain long-term relationships with patients, offering ongoing support and follow-up throughout the patient journey, ensuring all their questions are addressed
  • Provide superior customer service throughout every touchpoint

    • Administrative Duties

  • Manage patient records, maintain appointment schedules, and handle phone and email inquiries with professionalism, ensuring timely and thorough responses

    • Qualifications

  • Preferably 2 years experience in a sales or customer / patient-facing role preferably within medical aesthetics
  • Foundational knowledge of plastic surgery
  • Proven ability to make up to 50+ outbound phone calls daily
  • Strong interpersonal and communication skills with a talent for building rapport for an elite patient experience
  • Passion for providing white-glove customer service and creating memorable patient experiences
  • High attention to detail and ability to multi-task in a fast-paced environment
  • Self-motivated with a drive for results consistent with a proven track record of exceeding sales goals
  • Strong negotiating skills to persuade and influence others
  • Participates and works well in a team-based environment
  • A professional, polished appearance and demeanor with a proactive approach to problem-solving

    • What We Offer :

  • Competitive base salary with monthly performance-based incentives to increase overall compensation.
  • Paid time off
  • Paid holidays
  • Comprehensive benefits package
  • Professional growth and development opportunities
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    Plastic Surgery • Bethesda, MD, US

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