Director - Membership

Director - Membership

Department : Center Staff

Employment Type : Full Time

Location : Charles River YMCA

Reporting To : Jaclyn O'Neil

Compensation : $58,000 - $65,000 / year

Description

The YMCA is for Youth Development, Healthy Living and Social Responsibility. Under the supervision of the Executive Director, this position will drive new membership sales, maximize retention, lead and manage the front desk welcome center staff to improve member engagement. This position will represent the YMCA in a manner in accordance with the mission and goals of the YMCA.

Key Responsibilities

• Working with the Executive Director, plan all welcome center staffing based upon membership sales and revenue goals.
• Teach and train all staff members how to be a friendly and welcoming presence in the Y.
• Provide excellent member service by exceeding member expectations including being a good listener, caring about member’s well-being and checking in on their progress. Staff must also take the initiative to talk with members and to make them feel welcome.
• Meet and exceed monthly and annual membership sales goals.
• Conduct prospective member tours as per training; demonstrate consistent excellence in sales and closing techniques, telephone and in-person service, and prospective member engagement; follow up for prospective members on a daily basis.
• Use Listen First skills to build relationships with members, program participants and prospects.

Model the following Behaviors :

Skills, Knowledge and Expertise

Benefits

Why work at the Y?

The YMCA of Greater Boston is an incredible place to have a fulfilling career or enjoy part-time employment — all while we are supporting and strengthening our communities, because our community is our cause. When you join us in your career here, you can look forward to :

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