Medical Receptionist Lead (Floater)

Job Description

Job Description

Job Title : Medical Receptionist Lead (Floater)

Department : Patient Care Front Desk

Reports To : Front Desk Manager

Employment Status : Non- Exempt

Supervisory Responsibilities : None

Level of Access : Level II

About the Role :

The Medical Receptionist Lead (Floater) at North Florida Pediatrics plays a pivotal role in ensuring the smooth and efficient operation of the front desk within a healthcare facility. This position is responsible for overseeing the daily activities of the reception team, managing patient flow, and maintaining a welcoming and professional environment for patients and visitors. The lead acts as a liaison between patients, medical staff, and administrative personnel to facilitate clear communication and timely service delivery. Additionally, the role involves training, mentoring, and supporting reception staff to uphold high standards of customer service and compliance with healthcare regulations. Ultimately, the Medical Receptionist Lead (Floater) contributes significantly to enhancing patient satisfaction and operational efficiency within North Florida Pediatrics

Minimum Qualifications :

• High school diploma or equivalent required; associate degree or higher in healthcare administration or related field preferred.
• Minimum of 3 years experience in a medical receptionist or front desk role within a healthcare setting.
• Proven experience in a supervisory or lead capacity is highly desirable.
• Strong knowledge of medical terminology, insurance processes, and healthcare regulations including HIPAA.
• Proficiency with electronic health record (EHR) systems and standard office software (e.g., Microsoft Office).

Preferred Qualifications :

Responsibilities :

Skills :

The Medical Receptionist Lead (Floater) utilizes strong organizational and multitasking skills daily to manage patient appointments, staff schedules, and front desk operations efficiently. Excellent communication skills are essential for interacting with patients, healthcare providers, and team members to ensure clarity and professionalism. Leadership and mentoring abilities are applied to guide and develop the reception team, fostering a collaborative and supportive work environment. Proficiency with EHR systems and office software enables accurate data entry, record keeping, and reporting, which are critical for compliance and operational success. Problem-solving skills are frequently employed to address scheduling conflicts, patient concerns, and workflow challenges, ensuring a seamless patient experience.

Physical Requirements :

Note : The statements herein are intended to describe the general nature and level of work being performed but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.