Project Manager

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JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.

Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The Retail Program Manager is accountable for working in a matrixed environment with a high performing Retail delivery team for a Financial Services client. They will develop supplier performance, processes, and quality standards where required, while also acting as the main point of oversight to drive performance to existing success measures. They will lead in the delivery, optimization and creation of program strategy and implementation, while also being tactical to deliver on existing and new project deliverables, where required. The responsibilities will include stakeholder relationship management, developing and implementing of team strategies, big picture initiatives, short term tactics and governance & analytical reporting where required. They will also be a liaison for the PDS team, be immersed in the capital planning process, and will use strategy to create actionable plans for success. The Retail Program Manager shall monitor the project team deliverables in line with agreed scope and contract terms and ensures integrated learnings are recorded and socialized appropriately. Managing multi direction / level coordination & effective communication are all must haves for this role.

The Retail Program Manager is a key point of contact for the Senior PDS VP and client so strong communication skills, being a self-starter, and solving problems quickly are necessary for success. The Retail Program Manager would ensure success of each item listed below by setting the vision of the Retail team, iterating existing processes and procedures, ensuring all escalations are handled in a timely manner, and manage to the KPIs to measure success.

What this job involves

Ability to effectively identify and mitigate project risks before they impact service delivery to the client

Strong understanding of real estate life cycle and proven ability to collaborate with transaction managers, facility managers, engineers, and planning teams to deliver a comprehensive solution for our clients

Ability to operate within a fast-paced ever innovating organization

Identify service, communication and process improvement opportunities throughout the programs

Provide centralized leadership of the Retail Program delivery

Develop, deliver and implement strategic plan aligning JLL PDS function to key client strategic goals. Drive and monitor progress

Drive innovative program solutions

Lead the implementation of best practices and break through innovations

Utilize Business Intelligence and Data Analytic tools to uncover hidden value and to proactively identify risk events in order to reduce / eliminate missing key delivery dates

Support development, implementation and delivery of training and coaching plans for program professionals as requested by the Sr. PDS VP

Review current service support models to ensure accuracy and reliability of delivery; with particular emphasis on consistency and partnerships.

Daily leadership of all program functions across the area, ensuring that all agreed service levels and service standards are met and complied with.

Maintain frequent contact with key business partners and stay up-to-date with their departmental requirements.

Ensure all team members are appropriately trained to deliver exceptional customer experiences

Foster a culture of continuous improvement and innovation by leveraging Business Intelligence, introducing best practices, new tools, process re-engineering, service delivery efficiencies that enhance occupant satisfaction, wellness, safety, and productivity

Suggest ways to make program processes and records more effective and efficient

Regular reporting and updates to executive and program leadership, clients and colleagues, ensuring full understanding of progress, direction and expected results at all times

Continuous evaluation of service capabilities delivered to client

Ideal Experience

Min. 7 years of experience in Senior Project Management role or Program Management role, Retail experience preferred

Proficient with productivity software, including Clarizen, Microsoft Outlook, Word, Excel, Project, and SharePoint

Proven ability to define and execute change strategies

Previous experience working in a matrixed environment with Project Management teams to dive deep and find solutions to complex problems

Exceptional communication skills; ability to support Project Management teams through influence, advice, and modeled behavior versus micromanagement; excellent interpersonal skills; calm under pressure

A track record of championing speed, flexibility and frugality in the face of rapid change and heavy workload

Proven self-starter with strong organizational skills, capacity to prioritize, sets aggressive goals and consistently delivers results

Demonstrated ability to think strategically and successfully execute tactics

Effective resource management and project management skills

Critical Competencies for Success

Client Focus & Relationship Management

Ease of interaction with a wide range and wide level of client staff

Ability to manage conflict and balance between client and firm requirements

Has a customer-oriented attitude

Demonstrates proactive & professional approach to program delivery

Project Management & Organizational Skills

Excellent planning & organizational skills to prioritize work and meet required deadlines

Proven ability to manage multiple and complex operational matters daily

Problem Solving & Strategic Thinking

Capacity to deal with occasional ambiguity and solve complex problems effectively

Analytical, proven ability to solve problems using a quantitative approach

Proven ability to employ holistic approaches and look at long term solutions

Other Personal Characteristics

Strong communicator - excellent presentation skills and possess strong verbal & written communication skills; also an active listener

Passion for quality - has an eye for detail to make sure the best delivery of services

Self-motivated; confident & energetic

Ability to effectively deal with stressful situations

Flexible - able to adapt to changing situations

Strongly goal-oriented - able to focus on meeting all performance targets

Is a team player - able to cooperate and work well with others to meet targets

Proven ability to initiate and follow through with improvement initiatives

Exhibits honesty & trustworthiness

Open to new ideas & willing to challenge status

Estimated compensation for this position :

90,000.00 - 105,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location :

Remote -Chicago, IL, Indianapolis, IN, Las Vegas, NV, Madison, WI, Phoenix, AZ If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.

We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include :

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Early access to earned wages through Daily Pay

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Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

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Accepting applications on an ongoing basis until candidate identified.

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