Information Referral Specialist

A company is looking for an Information & Referral Call Center Specialist.

Key Responsibilities

Respond to inquiries received via phone, email, chat, and text

Assess callers' needs and provide accurate information and referrals to community resources

Complete client intakes and maintain thorough documentation of all interactions

Required Qualifications

2+ years of call center experience

High-speed internet connection and a quiet remote work environment

Comfortable using technology and troubleshooting basic problems

Associate's degree or experience in a related field is helpful

Ability to work in a structured setting with punctuality and a positive attitude