Contact Center Advocate II - HFWB Radiology Scheduling - Days

Contact Center Advocate II

We are seeking a highly motivated and customer-focused Contact Center Advocate II to join our busy call center team. Under minimal supervision, this role provides multi-channel support across all Henry Ford Health services, interacting with physicians, administrators, patients, and other stakeholders. You will serve as a welcoming front door for all callers, delivering efficient and compassionate service while managing complex inquiries across multiple locations and practice groups.

Key Responsibilities :

• Perform all duties of a Contact Center Advocate II, with expanded scope across multiple service lines and locations.
• Handle inbound and outbound contacts via phone, email, chat, and other channels.
• Provide accurate information and support for scheduling, referrals, and general inquiries.
• Build loyalty by anticipating caller needs and delivering exceptional service.
• Communicate professionally with patients, families, providers, and internal teams.
• Document interactions and follow up as needed to ensure resolution.
• Uphold the Standards of Service Excellence in every interaction.
• Prior experience in a call center environment is advantageous.

This position is located at West Bloomfield Hospital. Excellent verbal and written communication skills. Proficient in computer usage and related technologies. Strong organizational and time management abilities. Collaborative team player with a positive attitude. Demonstrated alignment with the company's values, mission, and team culture.

Qualifications :

Why Join Us?

Physical Demands / Working Conditions :

Additional Information :

Overview :

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations.

Benefits :

The health and overall well-being of our team members is our priority. That's why we offer support in the various components of our team's well-being : physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity / Affirmative Action Employer :

Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.