About this role
The Director, Quality Assurance owns the execution of long-term Quality Assurance strategy and operational direction for Carrier’s Commercial HVAC business. The role sets strategies and develops projects and processes to ensure continuous quality improvement. The position will partner with key leadership and stakeholders including engineering, the factory, suppliers, and the field. The Director provides guidance and leadership across the organization in the implementation of plans and procedures that drive achievement of Quality goals.
Key Responsibilities
Establishes and implements long-term quality strategy, including plans, guidelines, policies and processes, to ensure the achievement of quality targets.
Leads development of organization projects and processes to ensure overall quality is continuously improving.
Leads team collecting and analyzing quality information from multiple sources to develop long-term quality strategy and programs.
Leads team providing production process analyses, ensuring quality standards are met and making recommendations for quality improvement
Required Qualifications
Bachelor’s degree
10+ years of installation quality experience for a field based business
Travel 40%
Preferred Qualifications
HVAC and software service experience
Factory production quality experience
Collaborative and bias for action
Able to influence and drive change
Customer centric and solution oriented
Health Care Benefits: Medical, Dental, Vision; Wellness incentives
Retirement Benefits
Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance
Director Quality Assurance, Commercial HVAC • Charlotte, NC, 28269 USA
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